Job Post

UX Writer

Carbon Black
201 South Street
Boston, MA 02111


Job Description

We're looking for a UX Content Writer with experience in complex cloud applications to collaborate with cross-functional teams to design and deliver experiences that make it easy for our customers to make their organizations more secure. The content you’ll write is integral to our industry-leading cybersecurity products.


What You’ll Do


  • Drive the delivery of effective and engaging content and micro-content that enables users within the Carbon Black Predictive Security Cloud

  • Collaborate with UX Designers, UX Researchers, Product, Engineering, and other stakeholders to define, design, test, and deliver iterative product solutions

  • Reduce complexity through clear and concise messaging; articulate rationale for content choices, and iterate on solutions based on feedback and analysis

  • Work within existing patterns to ensure consistency, adhere to brand voice, and increase user confidence

  • Evolve content patterns and contribute to new patterns, systems, and continuous delivery methods for in-product user assistance

  • Translate complex functionality into clear, concise in-product content


What You’ll Bring


  • 2-4 years of UX content writing experience, preferably in complex cloud applications

  • A solid understanding of online user behavior and application development

  • Ability to influence others and advocate for the customer experience

  • Ability to understand complex technical ideas quickly

  • Experience working independently, as well as with distributed, cross-functional teams to deliver iterative solutions and meet a shared goal

  • Ability to manage multiple priorities and projects simultaneously

  • Conversant in current technology and content delivery methodologies

  • Bachelor's Degree in English, Journalism, Communications, or related discipline


Bonus Points

  • Experience in the security technology space

  • Experience with UX design systems and open source frameworks

  • Experience working with GitHub

  • Human Computer Interaction certification or Information Sciences coursework


Please include a link to your portfolio or work samples.

Category: UX & Design

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Carbon Black is a leading provider of next-generation endpoint security.

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