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This role, based at the Constant Contact/Endurance UX headquarters in Waltham MA, is for an energetic student that is passionate about users and has a desire to help deliver positive user experiences.
Our team is more than a production crew. We are a fundamental and strategically critical part of the business, a core pillar of the product organization. A world-class team of designers, coders, writers, and researchers we help establish a strategic direction for the company.
We work hard to make the world a better place by helping SMBs survive and thrive in the diverse and ever-changing online ecosystem. Were a close-knit group that sometimes has a little too much fun. Were recovering perfectionists who have learned to fail forward and move fast. Most of all, we love what we do.
What youll do:
- You will collaborate with members of the research and design teams to improve the overall user experience
- Planning and conducting user research studies, such as interviews, remote and in-person usability sessions, surveys, card sorts, etc.
- Assisting ongoing research with note-taking and observation
- You have the ability to write testing scripts, track and manage data and present findings
- Willingness to help recruit and schedule participants
Who you are:
- You are currently enrolled in or have just completed a program leading to positions in User Experience, Human Factors or similar area of study.
- Strong curiosity
- Willingness to fail and adapt
- Use of online tools such as Userzoom, usertesting.com and Optimal Workshop a plus
- Familiarity with different types of prototyping and development tools is also a plus
Why youll love us:
- Its all onsite. We have dry cleaning, a barbershop, a full-service cafeteria, and even Boston Sports Clubs (at a discounted rate for our fitness fanatics!). Get your errands done before you even hit your desk in the morning.
- Abundant fun. Golf Club, kickball and softball leagues, Mario Kart and bubble hockey tournaments, three-wheeler races, and Friday beer cart - theres a way for everyone to let loose.
- Local pride. Were wicked proud, which means when any of our teams - Bruins, Patriots, Red Sox, Celtics, and Revolution - kick off their season, you can bet theres going to be a party to cheer them on. Go ahead and wear your jersey to work.
- Dine al fresco. Our gorgeous patios make for rejuvenating lunch and coffee breaks.
- We have a nine-foot T Rex, but hes friendly. On your first day, keep a lookout for our informal mascot - a giant T Rex, who roams the office, squatting with a new team everyone now and then.
- Its super easy to get here. We offer a subsidized shuttle from the Alewife T stop if you prefer public transportation, and we have plenty of free onsite parking, too.
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Employee Testimonials
Why did you choose Constant Contact?
I didn’t know too much about the company prior to applying. However, once I came in to interview, I got to see what the company was like, what the people were like, and learn more about the culture. It sold me.
What did you learn from the co-op program?
I always thought work had to be very serious and stiff, and that’s kind of how I was at the beginning of the internship. But then I learned that you can have a little fun. It makes your experience better and makes your work better because you’re able to build real relationships with people. I’m even able to be friendly with my boss, which I never thought could happen. We’re able to laugh about things but still can be serious when we need to get things done. It’s a great balance.
I also went from organizing webinars to leading my own. In fact, everything that could go wrong did go wrong in the first one I led. I learned to problem-solve on the fly and it ended up going well. I think it set me up to be more successful for the webinars that followed.
How do you think your experiences here will shape your future and career?
I’m so thankful, even to this day, because the culture and people have been so great. I’m worried that I won’t find another company like this. Everyone is respectful and makes you feel like a part of the team, even as an intern or co-op. I’m taken seriously here and given opportunities to work on big products with different departments. It even allows me to have a say on projects, which I didn’t think I would have coming into this. It really built my confidence in my skills and ideas.
What was the most impactful scenario during your time here?
I’m naturally a shy person and not overly outgoing, but Constant Contact is very big on relationships and offers ways to naturally build those. Some things we’ve done were team meetings, bonding exercises (like a fun Lego team building one), dinners, and more. It made it easy and more comfortable to get to know people.
For example, in the beginning I’d just quietly take notes at meetings. Now, I feel comfortable and empowered to speak up. It also helped me feel comfortable enough to start leading live webinars, which can be intimidating. The relationship-building helped me do better in my job, overall.
What did you learn from this program?
It reaffirmed that I’m a big people person because I had to interact with people constantly at work.
I learned how to manage myself with self-directed work. I figured out what steps I needed to take to get the end the result. It was interesting to see how I was empowered to take action on my decisions and make it happen.
My main work experience was in retail, and working here was hugely different. In a professional setting, you have to know how to be accountable for yourself and make sure you show up on time, invest in your day, and manage your workload on your own.
Why did you choose Constant Contact?
I saw your mission and that seemed really cool because I’m from a city that has a ton of small businesses. Our economy thrives off them. So I checked out the website and thought this seemed like a great company to work for.
How do you think your experiences here will shape your future and career?
It gave me more understanding of professionalism, as far as how to communicate and behave and how to get the message across to different people.
I learned that change is always constant and being able to adapt and deal with change is a top skill to learn. Being flexible will help me roll with the punches for both school and work.
You have to be able to absorb the culture and take it with you wherever you go. You are a spokesperson for the company and culture, even off the clock.
What was the most impactful scenario during your time here?
When I was able to talk to people at Northeastern and say, “Hey, come get my job. I can tell you all about it.” When people were able to ask me what the job is and if they’d be a fit, and I was able to vouch for it and advocate for it, it showed me that I really knew what I was doing. I was able to talk to my peers and confidently say they should come here, this is why it’s awesome, and this is why it helps small businesses and non-profits. To be able to articulate it in a way that interested them was really important.
What did you learn from this program?
Working in talent acquisition (and specifically sourcing) has helped me get out of my shell a little bit more. Reaching out to people who aren’t necessarily looking for a job was hard in the beginning, but when I realized I was playing a valuable role in Constant Contact’s recruiting efforts and was helping candidates change the course of their careers, things became easier. Even though it was a little awkward or difficult for me to reach out to people at first, it helped me become more outgoing throughout the course of my co-op.
After being in retail, I realized that it’s not too different from Constant Contact. It’s all about customer service, and that’s what Constant Contact’s primary focus is. I didn’t realize how many people can be considered “customers” aside from people paying for a product/service. On our team, our customers are our candidates and hiring managers. It’s interesting to see how I was able to apply those same skills to a different customer-base.
Why did you choose Constant Contact?
As the great-granddaughter of immigrants who opened a small grocery store during the great depression, Constant Contact’s mission really resonated with me. Coming to work each day knowing I’m able to have a positive impact on small businesses makes me feel like I’m a part of something special. Also, when I came in to interview, I really connected with the people here which was much different than the other experiences I had during interviews.
How do you think your experiences here will shape your future and career?
Learning how Constant Contact treats people, develops people, and leads people is going to stay with me. From the beginning, I felt like a valued and respected part of the team and moving forward I’m going to do what I can to foster that same kind of environment wherever I go. My co-op also showed me what good leadership looks like and that it’s possible to be professional, approachable, and fun all at the same time. I hope to use these experiences to nourish a culture of fun and productivity at future opportunities.
What was the most impactful scenario during your time here?
In the beginning, I had no experience in recruiting and wasn’t even sure it was something I could do. But after casually talking to someone on a random bus ride back to Boston from NYC about the company and why I loved working there, my outlook changed. I was able to pique his interest and it ultimately led to him joining our team. I would have never expected to get a hire while traveling, so it showed me that I was able to represent Constant Contact as a great place to work no matter where I was or what I was doing. I realized how passionate I am about Constant Contact and how much I care about the mission. Through that passion, I was able to build my confidence as a recruiter.
