Lovepop: UX Director
125 Lincoln Street
Boston, MA 02111

Employee Testimonials


Lovepop is on a mission to create one billion magical moments and the best place in the world for hungry, creative problem-solvers. The mission of the UX Director is to build and manage a world class UX team by being a champion of UX process, validator of key product decisions, and mentor to a team of skilled designers so that we continue creating magical moments that help our customers connect with people they care about in meaningful ways.

What you'll do here:

  • Design and implement beautiful, simple and engaging experiences that our customers love and provide value to the business.
  • Build and manage a world class UX team of Product Designers that are hungry to improve the way people give gifts.
  • Set the right expectations for the UX teams capacity and keep them accountable for consistently hitting timelines.
  • Ongoing user testing working closely with our Customer Insights team so that we validate our design assumptions before building them.
  • Maintain a consistent UX philosophy that permeates throughout all Lovepop experiences.
  • Work with product owners and upper management to align on how design resources are spread across the Product teams.
  • Develop methodologies that encourage rapid prototyping workflows, user experience best practices, and visual design systems to enable us to build and iterate quickly.

What you'll bring to the table:

  • 7-10 years of experience working within Product/UX organizations.
  • Past professional experience managing and scaling a team of designers and researchers.
  • Prior experience working closely with PMs and engineers to ship great products.
  • Expert understanding of UX best practices and can support all the decisions you make.
  • Past experience effectively scaling design systems.
  • Outstanding interpersonal skills and willing and able to collaborate well with numerous stakeholders around the organization.
  • You pursue everything with energy, drive, and a need to finish; you never gives up before finishing, especially in the face of resistance or setbacks.

You'll be great if:

  • You have past experience thinking about how physical products and manufacturing processes impact web and mobile UX.
  • You have some engineering/coding chops that will help you effortlessly communicate with our engineering teams.
  • You have previous startup experience and are willing to wear a lot of hats to get the job done.


Why We Work Here

Customer Happiness

My favorite thing about working at Lovepop is the people. We are all dedicated and passionate about the company that it makes most of the work not feel like work. 

Prototyping & Office Manager

Working at Lovepop is a super rewarding experience that challenges my creativity while creating impactful products.

Industrial Designer

I love the visibility I have into what the teams outside of my immediate team is working on. I know that if I ask a question about what someone else is working on I’ll get the full answer and sometimes more.