Job Post

UX Content Strategist

343 Congress Street
Boston, MA 02110

Chewy is looking for an experienced Senior Content Designer to join our Product Design Team based in Boston, MA. Youll share Chewys story with pet lovers everywhere through a user-centric approach to content, blending the brand voice with clear and consistent messaging across web and apps. Together with Design, Product, and Engineering, youll create difference-making features from start to finish that help users find everything they need for their pets (and have fun doing it)!

What Youll Do:

  • Create a house style guide and evolve Chewys voice and tone as it applies to UX writing
  • Define experiences across major touch points, including customer acquisition, on boarding, and retention
  • Advocate for clear, UX-minded messaging grounded in design thinking, user problems, and data
  • Provide content from early planning, testing, and prototyping to QA, release and future iterations
  • Be the expert on best practices for content across web platforms and native apps (iOS and Android)
  • Collaborate with fellow designers, researchers, product managers, and engineers on a daily basis
  • Pivot quickly between projects of different styles and scopes, maintaining quality while working fast

What Youll Need:

  • 5+ years of experience working with product design teams on web and apps
  • A portfolio demonstrating a balance of branded work with UX-oriented copy
  • An interest in user testing and research that drives user-facing content
  • Detail-oriented writing skills (youll act as your own editor and proofer)
  • Experience with eCommerce and accessibility preferred
  • Experience working in an agile environment a plus
  • Position may require travel
Category: UX & Design

See What It's Like To Work Here

Chewy delivers pet happiness by conveniently shipping 1,000+ brands of pet food and goodies within 1-2 days! 

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