Job Post

User Experience Research Intern - Spring

Constant Contact
1601 Trapelo Road
Waltham, MA 02451

This role, based at the Constant Contact headquarters in Waltham MA, is for an energetic person that is passionate about users and has a desire to help deliver positive user experiences. The person who assumes this role will be currently enrolled in or have just completed a program leading to positions in User Experience, Human Factors or similar area of study. The User Experience Research Intern will report to the manager of the UX Research team.


  • Collaborate with members of the research and design teams to improve the overall user experience
  • Plan and conduct user research studies, such as interviews, remote and in-person usability sessions, surveys, card sorts, etc.
  • Assisting ongoing research with note taking and observation
  • Ability to write testing scripts, track and manage data, and present findings
  • Willingness to help recruit and schedule participants

Relevant Experience:

  • Strong curiosity
  • Willingness to fail and adapt
  • Use of online tools such as Userzoom, and Optimal Workshop a plus
  • Familiarity with running usability studies and performing data analysis
  • Familiarity with different types of prototyping and development tools is also a plus
  • Familiarity with email marketing and/or web hosting a plus
  • Enrolled or recent graduate in Human Factors, Engineering Psychology, Human Computer Interaction, or similar field

About Us

The User Experience group at Constant Contact/Endurance is much more than a production crew. We are a fundamental and strategically critical part of the business, a core pillar of the product organization. A world-class team of designers, coders, writers, and researchers we help establish a strategic direction for the company.

We work hard to make the world a better place by helping SMBs survive and thrive in the diverse and ever-changing online ecosystem. Were a close-knit group that sometimes has a little too much fun. Were recovering perfectionists who have learned to fail forward and move fast. Most of all, we love what we do.

Category: UX & Design

See What It's Like To Work Here

The tools. The people. The drive to help small business do more business.

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