SmartBear: User Experience Designer (UX)
450 Artisan Way
Somerville, MA 02145

Employee Testimonials

Christina Lowe SmartBear
Martin Loewinger SmartBear
Kim Wood SmartBear

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Do you have a passion for great product design, usability, and would like work in a dynamic multi-cultural environment of like-minded people?

SmartBear is looking for a UX Designer who has a commitment to the customer as well as to product quality enabled by awesome user experience. You will champion the product and users needs by being part of a growing UX team striving for continuous improvement in support of SmartBears expansion. You should have a solid understanding of interactive web technologies and enthusiasm for making complex application easy to use. We build SW tools used by Developers and Testers and we want to make their day to day use of our tools a delight. Experience designing technical applications, as well as experience working with business, functional, and end user requirements is one your biggest assets.

We are looking for a confident individual who possesses a strong work ethic, focused on innovation, and personal growth. You must be capable of juggling multiple tasks and delivering results on-time by working with teams across different locations and time zones.

Responsibilities

  • Work with cross-functional teams, especially Engineering and Product Management
  • Define interaction models, user task flows by working in a rapidly evolving Agile environment
  • Communicate conceptual ideas by producing design deliverables such as sketches, scenarios, wireframes, customer personas, prototypes, mockups, storyboards, customer journey maps, and user stories as part of the software development lifecycle
  • Engage in usability testing and incorporate user preferences and usability findings into designs
  • Leverage modern web technologies to define innovative user interfaces and interaction models that result in improved user productivity and operational efficiency.
  • Make understanding end user requirements a constant priority

Qualifications

  • 5+ years of experience in design complex enterprise level SaaS applications and On Prem
  • Ability to demonstrate seamless and consistent Product centric user experiences.
  • Track record of developing and delivering successful, intuitive, and compelling designs
  • Successful track record of delivering integrated, high-end user interfaces on schedule
  • Deep knowledge of user centric design processes and methodologies
  • Broad knowledge and advanced skills in visual design, information architecture, usability evaluation, and appropriate technologies
  • Experience collaborating with multi-disciplinary teams to successfully develop and deliver shipping products
  • Personal Attributes Results-oriented team player who takes ownership and champions all aspects of customer and product initiatives
  • Strong communication skills, oral and written; able to engender trust and respect of peers and stakeholders
  • Ability to communicate with and understand the needs of non-technical internal clients. Sense of urgency.
  • Escalates product issues when appropriate; maintains a sense of "problem ownership" to see all issues through to successful resolution.
  • Authorized to work in the United States (minimum of H1B)


About Us

SmartBear is behind the software that empowers developers, testers, and operations engineers at over 20,000 of the worlds most innovative organizations including Adobe, JetBlue, MasterCard, and Microsoft. More than 6 million people use our tools to build, test, and monitor great software, faster. Our high-impact tools are easy to try, easy to buy, and easy to use. These tools are backed by a team of people passionate about helping you create software that transforms our world. Those tools are SmartBear tools. That team is SmartBear. For more information, visit: http://smartbear.com, or follow us on LinkedIn, Twitter, or Facebook.

SmartBear is an equal employment opportunity employer and encourages success based on our individual merits and abilities without regard to race, color, religion, gender, national origin, ancestry, mental or physical disability, marital status, military or veteran status, citizenship status, age, sexual orientation, gender identity or expression, genetic information, medical condition, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other legally protected status.

Full-time

Employee Testimonials

Christina Lowe SmartBear
Christina Lowe
SmartBear Partner Marketing Manager

“SmartBear is a fantastic place to grow and develop your career. I have not only expanded my role in marketing but also started to build a team. I look forward to many future challenges and successes at SmartBear.” 

Martin Loewinger SmartBear
Martin Loewinger
Director of SaaS Operations

"I can honestly say that I love coming into work every single day. Each day brings on a new challenge at SmartBear, which something I always wanted to find in a company. You are made to feel welcomed, and empowered to do the right thing. We have a world class team, creating, supporting and selling cutting edge software products. Our Leadership has laid out a clear vision for us, and we all know what we need to do take SmartBear to the next level. I am lucky to have found such a great company to work for!"

Kim Wood SmartBear
Kim Wood
IT Manager

"I love the universality of the SmartBear culture. As a ‘travelling SmartBear’ I value the fact that no matter what office I am in, I feel at "home." While each office has its own unique look and vibe, there is something palpably the same – employees eagerly engaged in the pursuit of a common goal, enjoying the ride."