American Well: User Experience Designer
75 State St.,
Boston, MA 02109



Company Description

American Well, a leading telehealth platform in the US, is seeking a highly motivated and professional individual with expertise in Visual Design. At American Well, we believe digital care delivery will transform healthcare. Our mission is to connect and enable providers, insurers, patients, and innovators to deliver greater access to more affordable, higher quality care. We do this by partnering with our clients to deliver video visits over mobile and web. We have doctors, therapists, and specialists on staff to help people get care when and where they need it most.

Brief Overview:

The User Experience UX / Interaction Designer will play a critical role in the Visual Design department. Specifically, the User Experience UX / Interaction Designer will craft intuitive, seamless workflows for every user of our technology consumers, healthcare providers, staff, and administrators. You will represent the end user in a cross-functional team of Engineers, QA, UI Designers, and Product Managers, and be a constant advocate for their perspectives. You will tackle complex tasks and translate them into easy-to-use screens and features, in relentless pursuit of an excellent user experience. You will produce wireframes, prototypes, and other design assets to facilitate the continuous development process, while adhering to UX best practices and approaches.

If you have a passion for solving complex problems and driving healthcare innovation, wed love to hear from you.

Core Responsibilities:

  • Work as a part of a cross functional team on long term projects
  • Produce detailed wireframes that meet strategic/business objectives
  • Create information architecture diagrams for proposed work flows
  • Build and refine prototypes of proposed solutions, as needed
  • Contribute to our style guide and standard
  • Advise other members of the company as an advocate for our users


  • 3+ years of experience in UX, Information Architecture, Interaction Design, or a related field
  • Advanced knowledge of wireframing
  • Advanced knowledge of Sketch
  • Ability to create simple prototypes using InVision
  • Qualitative Research - Ability to interview users & synthesis findings
  • Experience in designing for both web and mobile interfaces
  • Experience in a fast-paced, agile software environment; ability to execute against aggressive timelines
  • Clear communication and comfort working in cross function teams

Not required but a big plus if you have Experience:

  • Health care industry
  • Managing a Design System / a set of common components
  • Working as a fully dedicated & embedded member of an agile team
  • In Qualitative Research Conducting moderated & unmoderated user research
  • Running design thinking sessions

Additional information

Your Team:

Should you join American Well and the Visual Design team, you can expect:

The UI/UX Design team is a talented mix of designers, creative thinkers, and user interface experts. We support the full range of American Wells product design needs and are constantly developing delightful web and mobile interfaces, beautiful layouts and compelling user experiences. A veritable user-experience powerhouse, we are committed to changing the face of healthcare.

Leveraging the latest design tools and best practices of the industry, UI/UX Design makes it a point to always be learning and creating the best possible products.

Working at American Well:

American Well is changing how care is delivered through online and mobile technology. We strive to make the hard work of healthcare look easy. In order to make this a reality, we look for people with a fast-paced, mission-driven mentality. Were a go-getter culture that prides itself on quality, efficiency, smarts, initiative, creative thinking, and a strong work ethic. Our corporate headquarters are located in downtown Boston at 75 State Street in the heart of the city. In addition to the opportunity to build the future of healthcare technology and a great location, we offer:

  • Unlimited Personal Time Off (Vacation time)
  • 401K match
  • Competitive healthcare, dental and vision insurance plans
  • Free gym access on-site
  • Prime office space with views overlooking all of Boston
  • Complimentary snacks and drinks