Job Post

Trip Consultant, Customer Service

EF Education First
Two Education Circle
Cambridge, MA 02141

Trip Consultant, Customer Service

EF Ultimate Break (a division of EF Education First)

Cambridge, MA USA

Are you hungry to bring your customer-centric expertise to an innovative and fast-growing organization? Are you an ambitious and self-motivated rock star? Seriously are you?

Be challenged and supported in a one-of-a-kind culture surrounded by thoughtful and brilliant people. Take pride in being part of a dynamic organization that is shaping the global perspective of the next generation.

As a Customer Service Trip Consultant youre a trailblazer in our mission to provide our travelers with exceptional memories theyll never forgetthroughout every step of their journey.

Who we are:

  • Were travelers, innovators, thinkers and doers
  • We help young adults, ages 18-29, discover the world
  • We go the extra mile to elevate standards of customer support
  • Were empowered to think outside the box to surprise and delight our travelers
  • Open and collaborative - not a cubicle in sight
  • Fast-paced, entrepreneurial, and fun
  • Were global - we have offices and schools in over 50 countries
  • Dedicated - we really do believe in work hard - play hard

Who you are:

  • You are passionate and professional about delivering the best possible customer experience
  • You are excited to help every customer plan towards an inspiring and life-changing adventure
  • You want to be part of a team which motivates and inspires you
  • Above and beyond is the only way you do things
  • Youre an influencer - a natural networker who loves talking to people
  • You have a passion for travel
  • You believe nothing is impossible!
  • You love to make people happy

The opportunity:

  • You serve as the primary source of information to travelers after booking a trip
  • You look to identify opportunities to enhance a customers experience prior to departure and upon their return
  • You are committed to ensuring traveler satisfaction and furthering loyalty to EF Ultimate Break
  • You continuously juggle and prioritize tasks and work efficiently under pressure
  • You take on any role that may require attention
  • You take a creative and positive approach to problem-solving
  • You possess a start-up mentality and exceptional communication, organizational skills, and attention to detail
  • You work as a team-player to help best respond to a customer need
  • You consistently demonstrates a positive attitude in approaching challenging situations
  • You are ambitious and self-motivated to achieve above average results
  • You are eager to take the lead, use all the tools at your disposal and not stop until a customer is happy


  • 2-3 years customer service experience.
  • Bachelors degree. A degree in Hospitality Management, Tourism Management or related field is a plus!

Benefits of working at EF Ultimate Break:

  • Comprehensive training and professional development
  • Market-leading health insurance, retirement and other benefits
  • Generous vacation time

EF Ultimate Break offers international tour opportunities designed to provide college students and young adults ages 18-29 with firsthand exposure to the worlds cultural, historic and natural sites as they study them. For more information, visit

EF Ultimate Break is a division of EF. EF stands for Education First. The worlds largest international education company providing life-changing educational experiences to create global citizens. We offer millions of people the opportunity to learn a language, travel abroad, experience another culture or earn an academic degree. Since 1965, EFs mission has been opening the world through education.Our 52,000 employees have a worldwide presence in over 600 schools and offices within 50 countries.

For more information about our career opportunities, visit

Category: Customer Success

See What It's Like To Work Here

EF builds innovative experiential learning opportunities for travelers of all ages.  As for culture, we act small while growing big.  Come help us build technology that enhances the way people learn and experience the world.

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