Trip Consultant, Customer Service

Trip Consultant, Customer Service
EF Ultimate Break (a division of EF Education First)
Cambridge, MA USA

Are you hungry to bring your customer-centric expertise to an innovative and fast-growing organization? Are you an ambitious and self-motivated rock star? Seriously are you?

Be challenged and supported in a one-of-a-kind culture surrounded by thoughtful and brilliant people. Take pride in being part of a dynamic organization that is shaping the global perspective of the next generation.

As a Customer Service Trip Consultant youre a trailblazer in our mission to provide our travelers with exceptional memories theyll never forgetthroughout every step of their journey.

Who we are:

• Were travelers, innovators, thinkers and doers
• We help young adults, ages 18-29, discover the world
• We go the extra mile to elevate standards of customer support
• Were empowered to think outside the box to surprise and delight our travelers
• Open and collaborative - not a cubicle in sight
• Fast-paced, entrepreneurial, and fun
• Were global - we have offices and schools in over 50 countries
• Dedicated - we really do believe in work hard - play hard

Who you are:

• You are passionate and professional about delivering the best possible customer experience
• You are excited to help every customer plan towards an inspiring and life-changing adventure
• You want to be part of a team which motivates and inspires you
• Above and beyond is the only way you do things
• Youre an influencer - a natural networker who loves talking to people
• You have a passion for travel
• You believe nothing is impossible!
• You love to make people happy

The opportunity:

• You serve as the primary source of information to travelers after booking a trip
• You look to identify opportunities to enhance a customers experience prior to departure and upon their return
• You are committed to ensuring traveler satisfaction and furthering loyalty to EF Ultimate Break
• You continuously juggle and prioritize tasks and work efficiently under pressure
• You take on any role that may require attention
• You take a creative and positive approach to problem-solving
• You possess a start-up mentality and exceptional communication, organizational skills, and attention to detail
• You work as a team-player to help best respond to a customer need
• You consistently demonstrates a positive attitude in approaching challenging situations
• You are ambitious and self-motivated to achieve above average results
• You are eager to take the lead, use all the tools at your disposal and not stop until a customer is happy

Requirements:

• 2-3 years customer service experience.
• Bachelors degree. A degree in Hospitality Management, Tourism Management or related field is a plus!

Benefits of working at EF Ultimate Break:

• Comprehensive training and professional development
• Market-leading health insurance, retirement and other benefits
• Generous vacation time

EF Ultimate Breakoffers international tour opportunities designed to provide college students and young adults ages 18-29 with firsthand exposure to the worlds cultural, historic and natural sites as they study them. For more information, visit www.efcollegebreak.com

EF Ultimate Breakis a division of EF. EF stands for Education First. Since 1965, we have been opening the world through education. Today were the worlds largest private education company- offering every imaginable way to learn a language, travel abroad, experience another culture, or earn an academic degree. For more information, visithttp://careers.ef.com/.