EF Education First: Traveler Support Specialist

Traveler Support Specialist
EF Explore America
Cambridge,MA

Bring your energy, attention to detail, initiative and excellent customer service skills to this unique position. We are seeking dynamic candidates to help drive the success of our growing business.

The Role

This is your chance to break the mold of a typical customer service representative by combining exceptional communication skills, strong sales instincts, and a solution-oriented attitude to continually improve our customers experience. As a Traveler SupportSpecialist, you will represent the voice of EF Explore America while managing customer inquiries via phone and email as well as maintaining travelers financial accounts. You will be a liaisonbetweenall departments- sales, travel, and operations- to effectively and creatively resolve traveler issues and provide outstanding customer service. Your greatest assets will be your communication skills, persuasiveness, time management, the abilityto problem solve, and enthusiasm for educational travel.

Requirements

  • An exceptionally good communicator: clear, persuasive, motivating, and trustworthy
  • Excellent time management, attention to detail, and ability to multi task
  • Positive attitude and demonstrated ability to be a team player
  • Experience managing high daily phone call and email volume is a plus
  • Fluency in English
  • Bachelors degree
  • Must be authorized to work in the U.S. and the position will not provide future visa sponsorship

Highlights of Benefits

  • Three weeks paid vacation in year one followed by four weeks in year two
  • Market-leading healthcare and benefits
  • Free in-house group exercise classes and discounted gym memberships
  • Complimentary in-house language classes
  • A community of passionate coworkers that feel like friends and family
  • Opportunity for paid travel at least once a year in North America or internationally
  • 25% company match on your 401(k)

EF Explore Americaprovides educational tours for students across America so that they may discover our nations best learning destinations. To learn more visitwww.efexploreamerica.com.

About EF Education First:
EF is the worlds largest international education company providing life-changing educational experiences to create global citizens. We offer millions of people the opportunity to learn a language, travel abroad, experience another culture or earn an academic degree. Since 1965, EFs mission has been opening the world through education. Our 52,000 employees have a worldwide presence in over 600 schools and offices within 50 countries.

For more information about our career opportunities, visitwww.careers.ef.com

Full-time

Why We Work Here

Helene Vincent
Manager of Product Innovation, Language Immersion Tours

It's a big university town so there are always concerts and cultural events. There are also people from all over the world so you can hear all kinds of languages. It's large enough to be exciting, but small enough that we have a real sense of community.

Kate Berseth
Executive Vice President

I was used to a fast-paced and informal environment in previous companies, but I think what sets EF apart is the physical office space – light, open, minimal, elegant, fun and happy. It sold me the first time I walked into the Boston office.

Angela Xu
EVP, Recruitment and Employee Development

I love the fact that there are so many universities in Boston, a city of culture and intelligence. There are so many meet ups you can join, to meet new people.