EF Education First: Travel Operations Coordinator

Travel Operations Coordinator
Cultural Care Au Pair
Cambridge, MA USA

About Cultural Care:

At Cultural Care Au Pair, we believe that cultural exchange has the power to make the world a more welcoming, understanding, and open place. We build global families by bringing together international visitors with American host familiesproviding meaningful childcare for families, an unforgettable year in America for au pairs, and a culturally enriching experience for both parties.

We are proud to be the largest and most experienced au pair organization in the world, having successfully placed more than 120,000 au pairs into welcoming American homes since 1989. Our program is strictly regulated, and our dedicated staff all over the world work together to ensure each participant has the experience of a lifetime.

Here at Cultural Care, we are a team of problem-solvers, relationship-builders, and innovators who are constantly thinking about how we can improve our program experience, respond to micro- and macro-level challenges, and stay relevant to our global audiences.

About the role:

We are looking to expand our US based travel team. Along with your teammates, you will be responsible for ensuring that thousands of travelers get WHERE they need to be WHEN they need to be there. Youll ensure that they do so safely, efficiently, and comfortably. All the while, youll execute upon a tight communications strategy to ensure all stakeholders are kept up-to-date during constantly evolving situations. If you LOVE solving puzzles, WOWing customers, and learning new things---youll have a blast. Theres always something new to learn and experience, and youll be a critical piece of the engine behind this successful program.

This is an amazing opportunity to not only learn about this important cultural exchange program, but to also learn everything there is to know about the airline industry. Ever wonder what your gate agent is furiously typing into their computer when you check in at the airport? Prepare to learn!

Some things about you

  • Demonstrated experience in customer service and relationship-building skills
  • Initiative to start, develop and execute projects to make a meaningful impact
  • You learn new systems quickly and are a logical thinker with strong technical skills
  • The ability to be a natural motivator, bringing passion and enthusiasm to a team
  • 2-5 years of work experience, preferably in customer service or travel logistics
  • A keen eye for driving process improvements that promote customer satisfaction
  • Innovative problem solving and negotiation skills
  • Strong adaptability, flexibility, and resourcefulness

Some nitty gritty:

Once you learn the ropes, you will be invited to travel and meet co-workers around the globe. Sometimes we celebrate hitting goals and honoring overseas visitors with evening dinners and events. We also have opportunities to dress up like superheroes and 90s Rockstars, and attend Disco-themed parties. If you have a problem with this, you should think twice before applying. Our over-the-top culture permeates everything we do.

A few of our benefits & perks:

  • Market-leading health insurance options
  • 3 weeks paid vacation (1st year), followed by 4 weeks (2nd year)
  • 25% company match for your 401(k) contributions with Fidelity
  • Comprehensive training and professional development
  • Sunny open-concept office space
  • Company match of your charitable contributions (up to $500 per year)
  • Complimentary in-house language and fitness classes

Cultural Care Au Pair
is associated with EF Education First, the world leader in international education.

EF is the worlds largest international education company providing life-changing educational experiences to create global citizens. We offer millions of people the opportunity to learn a language, travel abroad, experience another culture or earn an academic degree. Since 1965, EFs mission has been opening the world through education. Our 52,000 employees have a worldwide presence in over 600 schools and offices within 50 countries.

For more information about our career opportunities, visit www.careers.ef.com


Employee Testimonials

Helene Vincent
Manager of Product Innovation, Language Immersion Tours

It's a big university town so there are always concerts and cultural events. There are also people from all over the world so you can hear all kinds of languages. It's large enough to be exciting, but small enough that we have a real sense of community.

Kate Berseth
Executive Vice President

I was used to a fast-paced and informal environment in previous companies, but I think what sets EF apart is the physical office space – light, open, minimal, elegant, fun and happy. It sold me the first time I walked into the Boston office.

Angela Xu
EVP, Recruitment and Employee Development

I love the fact that there are so many universities in Boston, a city of culture and intelligence. There are so many meet ups you can join, to meet new people.