Toast: Toast Capital Operations Specialist
401 Park Drive
Boston, MA 02215

Employee Testimonials

Maura Grimes Toast
Edmund Korley Toast
Kendal Austin Toast

Office Tour Photos

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Toast is a rapidly growing startup building the first all-in-one restaurant management software platform. Toasts Android tablet-based system helps restaurants operate more efficiently and connect with their customer base in new and innovative ways. Were growing fast and have a customer base comprised of cafes, restaurants, bars, and nightclubs across the country. We work hard and care about our customers success and we have a lot of fun doing it. As a startup, we move fast and have a lot of opportunity for career growth, so if youre passionate about your work and want to be in a fun and growing industry, join us! You will be helping Toast to grow our business across the US and internationally.

Toast Capital is a wholly-owned subsidiary of Toast, Inc. that offers Toast restaurant customers fast and flexible financing for any business need. The Toast Capital team is seeking a highly-motivated Financial Services Specialist who will play an active role in originating transactions. The role entails working directly with customers to convert eligible restaurants into Toast Capital customers. The Specialist will build relationships with Toast customers to promote the financial offering, process credit applications, and facilitate underwriting. In addition, the specialist will provide servicing support to a growing portfolio of Toast Capital customers. In this role, you will be an ambassador of the Toast Capital brand and proliferate Toast Capitals goal to empower restaurants financially to thrive and do what they love. This individuals efforts will have a significant impact on the long-term success of a rapidly growing product for Toast. The ideal candidate will have experience in a financial institution with significant attention to detail and strong organizational skills.

Responsibilities:

  • Effectively manage customer relationships to ensure that restaurants interested in financial solutions convert to Toast Capital customers
  • Conduct due diligence/underwriting calls with customers and effectively summarize transaction risks for the Toast Capital Credit Committee
  • Address customer questions, concerns, and inquiries related to potential or outstanding transactions
  • Track and report performance metrics to enhance Toast Capital NPS and maintain portfolio quality
  • Assist with process improvement initiatives for Toast Capital operations
  • Develop cross-functional relationships with teams across the Toast organization, including regular interaction with the Credit Committee and Credit Risk Strategist

Requirements:

  • 1-2 years of relevant commercial credit or loan processing experience
  • Ability to work under pressure and strong attention to detail
  • Highly organized, self-motivated, flexible, and adaptable
  • Analytical mindset and creative problem-solving
  • Strong written and verbal communication skills
  • Customer service-orientation
  • Familiarity with Salesforce and Excel skills helpful
Full-time

Employee Testimonials

Maura Grimes Toast
Maura Grimes
Field Service Coordinator

"Ahh toast is awesome! The people, the culture, the bouncy balls, the crazy customers, the killer POS system, and the incredible talent floating through the air. "

Edmund Korley Toast
Edmund Korley
Software Engineer

"I've been participating in the Toast2Toast mentoring project. As a relatively new engineer at Toast, getting the opportunity to discuss technical (and other) topics with a mentor has been really valuable."

Kendal Austin Toast
Kendal Austin
Sr. Marketing Manager

"I have a degree in Marketing Communications and have worked in B2B technology my entire career. My background ranges from social media to paid programs to product marketing. I heard about Toast from a mentor and was connected with the co-founder on LinkedIn. As the second Marketing hire at Toast, I've had the opportunity to be a generalist as well as a specialist, moving where I was needed as the team grew."

Archie Grace Toast
Archie Grace
Engineering Manager

"I looked at a lot of start-ups during my last job search and Toast was by far the most exciting. It was instantly obvious to me how the product is useful to people and why someone might want to buy it. The proof of that has been in the way we have grown and the excitement we have already generated. However, what really excites me about the company is that I feel like we are just scratching the surface in terms of what we can accomplish. There are SO many untapped opportunities around our product and as we continue to grow, I am excited about being able to explore them more.​"