NetBrain Technologies: Technical Writer

Founded in 2004, NetBrain is the market leader disrupting the network automation space. Its ground-breaking automation platform leverages the power of dynamic maps to provide CIOs and network teams with end-to-end network visibility while enabling adaptive automation across the organization’s physical, virtual and software-defined networks. Today, over 2,300 of the world’s largest enterprises and managed services providers leverage NetBrain’s platform to automate network documentation, troubleshooting, and change management. 

“NetBrain’s success is due to our people, and over the years, we have been fortunate to attract top talent because of our unique culture and exciting mission to transform the network management industry.” - Lingping Gao, Chairman and Chief Executive Officer of NetBrain

GROW WITH US!

Overview

We seek a Technical Writer with technical knowledge of enterprise networks that will work closely with Product Managers, Developers and Quality Assurance Engineers throughout the whole product development cycle. This position will involve compiling technical documentation and ensure that the documents are delivered on time.

 

Responsibilities

• Develop, write and maintain high-quality technical documents, including user guides, online help, release notes and etc.
• Able to manage time efficiently and meet project deadlines.
• Proof-read and polish technical documents written by other teams.
• Research and continuously improve documentation tools, methods and process.

• Provide critical support to our marketing efforts by closely collaborating with the technical marketing team.

Qualifications

• Bachelor’s degree or above, in Computer Science, Telecommunication, or Technical Writing with broad knowledge in IT related fields or enterprise network field (preferred).
• 2+ years of relevant experience, including technical writing, product documentation, or online publishing including experience with writing technical customer-facing materials. 
• Excellent written and verbal communication skills 
• Strong capability to learn and understand new technical concepts and knowledge.
• A quick learner with logical thinking and attention to details, self-disciplined, and self-motivated.
• Familiar with DITA authoring tool and willing to work under pressure is a plus.

• Plus: Chinese verbal communication skills.

Full-time

Why We Work Here

Michael Moore
Account Executive

Working at NetBrain is great. The technology is always growing, and the product really solves a pain point for many customers. NetBrain is a tightly knot organization, and everyone is willing to help with any issue you may face.

Francis Fede
Customer Support Representative

I decided to work for NetBrain because of the vision the company has for the future of its product and its employees. The CEO's vision for his employees' growth is awesome. His encouragement for us to strive to move into higher positions is inspiring.