LogMeIn: Technical Writer
320 Summer Street
Boston, MA 02210

Employee Testimonials

Office Tour Photos

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Overview

Imagine a world where all of your devices are connected. Simply. Elegantly. At LogMeIn, that world is real. We make the complicated connections simple and the simple fun. Users worldwide rely on LogMeIn solutions for remote control, file sharing, systems management, data backup, business collaboration and on-demand customer support.

Responsibilities

  • Delight our internal and external customers by producing clear, accurate, and timely online support solutions.  
  • Support the rapid evolution of LastPass and related products by establishing trusted relationships with engineering, product and care teams. 
  • Prioritize, track and measure content improvements by identifying actionable insights through high-quality analytics and partnerships with cross-functional teams. 
  • Engage in creative problem solving, experiment with new approaches and share challenges and successes with a distributed writing team. 
  • Manage and improve the LastPass support site experiences by keeping step with our rapidly evolving support platform architecture powered by LogMeIn’s own Bold360.   
  • Deliver in-product personalized experiences with context-based solutions on the customer’s role, journey or product
  • Support a frictionless handoff between online and live support through a strategic meta tag management and optimized channeling. 
  • Support LogMeIn’s growth into global markets by coordinating translations for several localized support sites. 
  • Collaborate with content strategist and extended writing teams to create and maintain shared resources such as internal procedural docs and style guides.  

Qualifications

  • Native-level English
  • Experience with Madcap Flare and DITA XML
  • 4+ years of experience developing technical documentation or similar experience in a customer service, IT, or software development organization
  • Able to understand target audiences and to design and deliver information in effective ways
  • Able to learn about products through product use, interviews, and by reviewing specifications
  • Able to work well under limited supervision in a fast-paced environment
  • Eagerness, enthusiasm and a “get things done” attitude
  • Good understanding of software development processes
  • Experience in conversational writing and chatbots, migration of DITA content, and knowledge & experience in working with Identity services (e.g., directory integrations, Active Directory Connector applications, single sign-on implementation), Developer content, Third-party integrations, and API support.
Full-time

Employee Testimonials

Claire Bergen
Senior Associate Counsel

LogMeIn provides a unique corporate culture that fosters a friendly and personal atmosphere while presenting its employees with a professionally challenging and intellectually stimulating day-to-day experience. Over the past four years, working here has given me so many opportunities to collaborate with creative, energetic and interesting people in the legal and tech communities; it’s been a greatly fulfilling period in my career.

Karla Lemos
Senior User Services Representative

What I love most about LogMeIn is that they take the time to develop my skills and knowledge to advance my career within the company. LogMeIn truly values people on a personal level, creating an environment where you don't want to leave.

Mike Kirk
Account Executive

I love working at LogMeIn because of the work-life flexibility, as well as the accessibility to resources to foster career growth