: Technical Support Specialist
77 N Washington Street
Boston, MA 02114

Employee Testimonials

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About the Job

We’re looking for a motivated, analytical individual to help us ensure our customers’ exceptional product experience. Customer happiness is the driving force of our success, and it takes a lot of thought, care, patience, persistence, and knowledge.

You will interact directly with customers (through Zendesk) to hunt down solutions to their problems, to inform our product roadmap, and to assist with scaling our Support operations for substantial growth. Toward these ends, you will work closely with all of our departments, especially the development team, our account managers and our sales staff.

The ideal candidate will be an excellent communicator and patient problem solver, and will thrive in a fast-paced environment where task-switching is often required. They will also be eager to learn about our complex and ever-changing product offering. If you like getting to the root of a technical problem, this may be the right job for you.

Position Requirements

  • Enthusiasm for helping people solve their technology-related problems
  • Experience working through challenging technical issues

  • Ability to pick up new technologies quickly & self-starter mentality

  • Bachelor’s degree

Plus Factors

  • Basic HTML

  • Any programming experience, especially Ruby and/or JavaScript.

  • Knowledge of online video platforms, live streaming video, video encoders, web plugins, and/or captioning technology.

  • Video production/multimedia experience

  • Ticket management system experience; e.g., Zendesk, Zendesk Chat, JIRA

Full-time

Employee Testimonials

Sofia
Marketing Programs Manager

"I love that I am constantly learning and being challenged. I love how my ideas are valued and heard. At 3Play you really feel like you are part of the company and you can directly see how your efforts are leading to the company’s success."

Neel
Senior Software Engineer

"The culture is quite open and people are quite friendly. They are just a ping away, and always ready to help!"

Ryan
Customer Onboarding Specialist

"I enjoy working at 3Play for the variety. Employyes aften work accress departments on projects and the variabilty of my job keeeps things fresh and exciting. "