: Technical Support Engineer
10 Summer Street
Boston, MA 02110

Employee Testimonials

Video

Responsibilities:

  • Provide technical support to worldwide customers and partners using all methods of communication.
  • Troubleshoot to full resolution of issues within the Tufin suite and OS
  • Maintain individual ticket queue and responsible for all communication with customer, including being the liaison between customer and internal resources.
  • Support the deployment, implementation, and integration of Tufin products within customers’ infrastructure
  • Help to create and improve documentation of best practices in maintaining Tufin solutions
  • Participate in mentoring of other support engineers on your team
  • Develop a deep understanding of the customers’ technical environment

Software leveraged by Tufin include: CentOS/Red Hat Enterprise Linux, Apache HTTP Server, Apache Tomcat, PostgreSQL, ActiveMQ, Python, Expect

Location: Fairlawn, OH

Requirements

  • 5+ years implementation/operations experience of Linux servers, virtualization
  • Previous customer/end user facing experience as a technical lead
  • Strong understanding of networks, protocols and internet technologies (Routing, NAT, Advanced TCP/IP, Syslog, NTP, etc.)
  • High level understanding of authentication technologies (LDAP, TACACS, RADIUS, with SAML as a plus)
  • Experience with SQL queries is a plus
  • Strong proficiency with X.509 certificates and SSL/TLS usage and troubleshooting
  • Proficiency in software/protocol analysis and debugging tools is a plus (strace/truss, gdb, tcpdump, etc.)
  • Experience in scripting languages (BASH, Python, Perl, etc)
  • Excellent interpersonal, verbal & written communication, critical thinking & analytical skills
  • Experience in firewall administration/configuration is a plus (Check Point, Palo Alto Networks, Cisco, Juniper, Fortinet, etc.)
  • Loyal, reliable, devoted & conscientious
  • Highly responsible and accountable
Full-time

Employee Testimonials

Amanda Levin
Director of Marketing, Americas

Tufin is a company that TRULY invests in its people. In my 5 years here, I’ve witnessed many occasions where upper management has gone out of its way to care for the personal and professional welfare of individual employees. The result is a family-like atmosphere – filled with understanding, teamwork and lots of fun.

Henry Pea
Sales Engineering Manager, APAC

Tufin is an innovative company. It is constantly exploring which opportunities exist now and are likely to emerge in the future, developing ideas and products to meet these demands. This motivates the employees and makes the job exciting. The family-like culture also makes the company a fun and warm place to work.

Carmit Admoni Lin
VP of Finance

Tufin’s company culture is people-oriented and innovative. Such an open environment allows you to develop and advance within the organization–to fully realize your potential both professionally and personally. It’s been exciting and a privilege for me to be part of a successful company that treats its employees and partners with respect and dignity.

Vivien Goldman
Sales Operations Specialist

Tufin offers a great atmosphere with a supportive and understanding management team. I enjoy coming to work and the opportunity to grow professionally — and all this with many colleagues I can also laugh with :)

Yaniv Zadok Tufin
Yaniv Zadok
Product Designer

Tufin has a great atmosphere, unlike any of my previous workplaces. Everyone here is kind and eager to help others. There’s a sense of closeness between the people here and it just a great place to work in. The work itself is very interesting, challenging and enables maximizing one's personal abilities.

Roi Alon
Product Engineer

Tufin is a company with great people; you get to meet highly professional individuals. When you are dealing with a challenge – you can always count on others to help you, even if you don’t ask! You get exposure to many different technologies that are in the “hottest” domains in the industry.