Rave Mobile Safety: Technical Support Engineer
492 Old Connecticut Path, 2nd Floor
Framingham, MA 01701

Employee Testimonials

Video

It is rare to work at a company where you can help make a difference, even help save a life, and feel a sense of pride and accomplishment in your work. Here at Rave Mobile Safety, you will have that opportunity. Our suite of products are designed to foster quick, relevant, and actionable communication during times of high stress. Keeping people safe is our business.

Rave is seeking a self-motivated Customer Support Engineer with strong technical software skills. You should be passionate about improving public safety, innovative technology, and creating great software. We continue to experience tremendous growthand we want to talk to you.

What you'll do:

Raves technical customer support team plays an integral role in the success of our product by maintaining high levels of customer satisfaction. A successful candidate will have a track record working directly with customers while answering technical questions and resolving customer issues. Primary responsibilities include, but are not limited to:

  • Responding to customer email, phone, or web requests for assistance in a timely manner
  • Accurately logging all customer interactions
  • Troubleshooting a broad range of technical issues on the application, and OS levels
  • Developing a full understanding of all Rave products
  • Creating and reviewing knowledge base documentation and FAQs based on issue solutions
  • Participation in on-call rotation

Who you are:

  • Experience in enterprise technical software support in a client-facing role
  • Ability to work independently and collaboratively as needed
  • Excellent verbal and written communication skills
  • Ability to work under tight deadlines and interact with customers of varying experience levels
  • Ability to research and resolve problems using a variety of tools
  • Above and Beyond:
  • Knowledge of one or more programming languages (Java, C++, Ruby)
  • Knowledge of relational databases (SQL Server, Oracle, MySQL)
  • Basic Understanding of SMS networks and mobile applications
  • Experience with emergency notification or public safety systems support
  • Command line / Bash scripting

Why you'll love it here:

  • We build a very important product that has serious, life-saving implications but we don't take ourselves too seriously!
  • Competitive base salary
  • Ongoing training and coaching for career development
  • Comprehensive medical, dental and vision coverage with significant company contribution
  • Long and Short Term Disability
  • 401K retirement savings program
  • Employee Assistance Program
  • Extremely generous paid time off
  • On-site gym
  • Pet Insurance
  • Flexible hours
  • Lively culture including happy hours, free lunch twice per month, company outings and more

Rave Mobile Safety is an Equal Opportunity Employer and utilizes the E-Verify Employment Eligibility Verification process.

Full-time

Employee Testimonials

Sasha V.
Community Marketing Manager

I love being part of the Rave team because we are making a difference in the public safety world. It's been an awesome experience for me!

Radhika R.
Senior Quality Assurance Engineer

I take great pride in my work because I feel like I am doing my part to keep communities safe by making sure our products work the way they're supposed to.

John W.
Senior Architect

I get up every day and come into work knowing that the software I write matters.  Rave’s customers help save lives, and my code helps them do that. It’s more than just writing software.  It’s an opportunity to make a difference and feel empowered to be the best developer you can be.