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Technical Support Engineer

Are you passionate about delighting your customers and helping them solve complex application issues? Are you the person who enjoys technical challenges and thrives to learn and develop skills beyond expectations? Then you are the right person to join our unique support team!As a Technical Support Engineer, you provide premier support to a wide range of technical customers. Alongside the Support team you will use your expertise and knowledge to help solve application problems for our valued customers. This position is full-time and based in our office in Boston.

Job Responsibilities

  • Understands client's business objectives/impact and applies their expertise to timely resolve issues and ensure customer success
  • Serves as the liaison between Rapid7 and the customer
  • Follows up, tests, and troubleshoots as necessary
  • Partners with development team on root cause analysis
  • Manages customers' issues and keeps them informed of progress
  • Interacts closely with various departments to provide first hand feedback from customers

Job Requirements

  • Experience in Technical Support or related experience
  • We are looking for a standout colleague who thrives in a team environment
  • Passion for problem solving
  • Strong drive to look at challenges and help define solutions
  • Eagerness to learn and wiliness to share own knowledge

Technical Knowledge & Skills

  • Amazing social skills with a passion to solve customers' issues
  • Troubleshooting and understanding of network architecture
  • Excellent problem solving and critical thinking
  • Fantastic verbal and written communication
  • Demonstrable command of administering multiple Operating systems (Linux, Windows, Mac OSetc)
  • Understanding of TCP/IP, OSI, VLAN, DNS, NMAP, LDAP
  • Proficiency with similar applications and Rapid7 products a plus

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Rapid7

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With Rapid7 technology, services, and research, organizations around the globe can break down barriers, accelerate innovation, and securely advance.

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Company Profile

Number of Employees

1,000+ Employees

Open Positions

65

Videos

Photos

Employee Testimonials

"My favorite memory of being a 'Moose' is our first ever company-wide hackathon in Cambridge. After a fun–filled week for the company kick-off, we still managed to deliver, through the night, on some amazing ideas."

James Green   –   Senior Director, Software Engineering

"From my first onsite interview, it was clear that everyone on the Rapid7 Business Development team valued a strong team dynamic and all wanted to work together. This was something that aligned strongly with my values and expectations for my next opportunity and company."

Alexander Jordan   –   Sales Development Representative
Aniket Menon Rapid7

"I love the infectious energy and fast–paced nature of the job. Unrelenting progress towards becoming the #1 company in Cyber Security. The sheer number of Products and Services we have launched in the last two years is a staggering achievement."

Aniket Menon   –   Director, Product Management

"Rapid7 is truly unique. The culture here is like nowhere else; you are treated like a member of the team from the beginning. Everyone is invested in helping you learn and grow. The most exciting experience is getting to have a real world impact on customers."

Tara McAllister   –   UX Design Intern

“It’s not just the customer who benefits from the culture of compassion. Internally, Rapid7 employees look out for each other and work together to solve problems. Oftentimes, this ends up helping all parties. ”

Becky Anzalone   –   Senior Manager, Customer Success Management

"After 8 years, I’d expect to see growth opportunities to slow down. Rapid7 has always given me everything I need to take on new challenges. From intern to team lead, I’ve seen so much growth and the culture always puts us first."

Erran Carey   –   Lead Software Engineer

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