Employee Testimonials
Office Tour Photos
Video
Recent Story
Job Overview
The Technical Support Engineer provides world-class support to a wide range of security minded people and their companies. Ultimately, the support engineer will use their expertise and knowledge to help solve security challenges in the real world.
Our support engineers thrive on excellent knowledge of security and vulnerability management along with an unmatched thirst to rapidly learn the newest technologies in our changing world.
Job Responsibilities
- Understands client's business objectives/impact and applies their expertise to timely resolve issues and ensure customer success
- Serves as the liaison between Rapid7 and the customer
- Follows up, tests, and troubleshoots as necessary
- Partners with development team on root cause analysis
- Keeps customer informed of case resolution.
- Interacts closely with other departments to provide first hand feedback from customers.
Experience
- Relevant experience in a similar customer facing role;
- Shines working in high performing team environments;
- Demonstrable command of administering multiple OSs.
- Technical Knowledge & Skills:
- Amazing social skills with a passion to work with customers;
- Troubleshooting and understanding of network architecture
- Critical thinking and sound problem solving skills;
- Fantastic oral and written communication;
- Knowledge of TCP/IP, OSI, VLAN, DNS, NMAP, LDAP desired;
- Proficiency with similar applications and Rapid7 products a plus.
More Jobs From
Employee Testimonials
"My favorite memory of being a 'Moose' is our first ever company-wide hackathon in Cambridge. After a fun–filled week for the company kick-off, we still managed to deliver, through the night, on some amazing ideas."
"I am not a natural–born salesperson or leader. Rapid7 gave me the mentorship opportunities and leeway to develop those skillsets. Having the support of my management allowed me to take risks and learn from mistakes instead of being tentative and afraid to put myself out there."
"Every time you feel a little more comfortable with your job and what is expected from you, there is always something new to learn and something to add to the repertoire! I love this, it means every week I can see myself developing in my career."
"I love the infectious energy and fast–paced nature of the job. Unrelenting progress towards becoming the #1 company in Cyber Security. The sheer number of Products and Services we have launched in the last two years is a staggering achievement."
"The most fulfilling moments are seeing our products name dropped in the security press, knowing we all contributed to that."
"There's never a dull moment and always a new challenge to tackle. I have had the opportunity to work with people across the company on product launches, acquisitions, our global sales expansion and lots of new programs, each with its own hurdles but all equally rewarding."
"It's pretty cool to look around the room and know that I played a part in making all of that happen, and that I hopefully helped those people move into a role that they find really rewarding and exciting. Especially in a company where they in turn can have a big impact and take their careers to the next level. The fact that they are all good people, and that we all manage to have a bit of fun in the process, helps too."
"I love the truly collaborative team effort from everyone across the board – people are always willing to join an effort or a conversation to make a difference and find a solution, and they don't feel bound by their job descriptions or departmental functions if they have expertise that will help out a fellow Moose."
"I feel that [our core value for] continuous learning best represents me because it's been essential to my career here. There are no shortage of tools and techniques that can be applied to the projects I work on, and despite what I think I might know about the problem at hand, more often than not there are new and novel ways to approach it."