Numerated: Technical Support Engineer

Overview /

The Customer/Production Support Engineer will support Numerateds lending platform. This role will require direct customer support of our SaaS application as well as production operations support. This role will be part of our Operations team.

Responsibilities /

  • Triage daily inbound support issues from our customers
  • Become an expert on our product and handle level 1 and level 2 issues including reproduction in our test environments and filing defects when appropriate
  • Read and debug application logs to determine root cause and remedy when appropriate
  • Monitor production logs and alert systems and respond to issues that require remediation
  • Debug web applications
  • Deploy software to AWS and the Data Centers

Candidate Experience /

  • BA/BS or MS in Management Information Systems, Computer Science, or Computer Engineering
  • 1-4 years of experience in Customer Support, Production Support, Development, or QA
  • Excellent communication skills
  • Linux Admin level expertise required
  • Basic understanding of Networking protocols such as DNS, SSH, HTTPS, SFTP
  • Understanding of Web Applications
  • Knowledge of SQL/Relational Databases required
  • Financial industry knowledge desired
  • Python and Jenkins skills desired
  • Experience supporting applications in the cloud (AWS preferred)
  • Must be detail-oriented and organized
  • CRM and Defect Tracking tool knowledge (Salesforce and Jira preferred)
  • Familiarity with SaaS monitoring tools desired (PagerDuty, Pingdom, Nagios for example)