Job Post

Technical Support

Takeoff
203 Crescent St
Waltham, MA 02453

About us

If you ever wanted to be on the ground floor of a well-funded, rapidly growing startup where you had the chance to transform a $5B market nows the time! Come join our team at Takeoff Technologies. Our automated grocery fulfillment system, coupled with our end-to-end technology solution, is helping grocers thrive in an online grocery market.


About the role

Takeoff is seeking a proactive, talented technical support engineer looking to make an impact on supporting our clients in an emerging technology space. The Tech Support Engineer will play a critical role in supporting the operations and contributing to the continuous improvement of our technology solution. You will play an integral role working with customers, partners and other Takeoff team members in triaging and monitoring technical support issues. The ideal candidate must have the ability to blend their technical skills, troubleshooting, customer focus, and communication skills to appropriately manage the day to day interactions with our support customers.


This is exciting because you will:

  • Provide frontline client technical support - understand the issue, reassure the customer, providing solutions, communicate with developers and report on resolution.
  • Contribute to documentation for client training and troubleshooting.
  • Work cross-functionally with Product, Technology, and Operations teams to continually improve performance and enable growth.
  • Gather required information from clients and escalate issues to other internal resources according to predefined process as required.
  • Document all steps and procedures followed to troubleshoot and resolve issues within our tracking tool.
  • Provide coverage from 3 PM to 11 PM EST
  • Manage other projects as assigned.

What you bring to the table:

  • Excellent listening skills and ability to build rapport quickly
  • Experience in an entrepreneurial setting, able to take initiative and work well cross-functionally.
  • Flexible, growth mindset with a focus on problem-solving.
  • Thrives in a fast-paced, rapidly changing environment.
  • Comfortable working with new technology and data
  • Experience working with helpdesk tools / remote monitoring/databases is a plus.
  • Ability to work remotely if applicable

Why youll love working at Takeoff

We're a successful, rapidly-growing startup with an entrepreneurial vibe

Were disrupting the eGrocery industry with our innovative business model

We're passionate about what we do and get to be creative on a daily basis

Youll work with a smart, experienced leadership team that wants to do it right, and is open to new ideas

We believe in autonomy, and reward those who take initiative

We offer competitive salaries and comprehensive health benefits

We have fun


What we offer

Here at Takeoff, we offer a competitive salary, health, dental and vision plans, flexible paid time off, and a fun and supportive company culture! Some of our other benefits include:

Fully stocked kitchen and daily catered lunches, Gym membership, Free Parking, Beautiful, well-lit, open office space

Plenty of exciting travel opportunities



Our culture revolves around our core values of respect, initiative, collaboration, adaptability, and diversity. As people, we value hard work, but we balance it with socializing as a team, respecting our time outside of work, and appreciating our coworkers unique walks of life.

Takeoff is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Learn more at www.takeoff.com.













Category: IT/Systems/Networking
Full-time

See What It's Like To Work Here

Takeoff is helping grocers thrive in eCommerce.

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