Job Post

Technical Solutions Manager

53 State St Exchange Place
Boston, MA 02109
Acquia is the open source digital experience company. We provide the world's most ambitious brands with technology (built around Drupal) that allows them to embrace innovation and create customer moments that matter. At Acquia we believe in the power of community and collaboration - giving our customers the freedom to build tomorrow on their terms. Headquartered in the U.S., we have been named as one of North Americas fastest growing software companies as reported by Deloitte and Inc. Magazine, and have been rated a leader by the analyst community and named one of the Best Places to Work by the Boston Business Journal. We are Acquia. We are building for the future of the web, and we want you to be a part of it.

A Program Manager is a member of the Professional Services delivery team that builds and maintains applications on the Acquia Platform on behalf of customers and partners. A Program Manager is responsible for understanding and working within the customers business environment to deliver projects according to Acquias methodology.

Key responsibilities:

  • Deliver successful projects within a customers business environment
  • Create a productive project culture
  • Transform chaos into clarity
  • Create and respond to change in a way that enables customers to meet or exceed their goals
  • Responsible for Acquia and customer stakeholder management
  • Create positive one-on-one relationships within the team
  • Communicate new business opportunities to the Acquia Account Management team and support new business activities within an existing customer
  • Work with PS Ops to ensure projects are properly resourced
  • Accountable for continuous improvement of the program management discipline in Acquias Professional Services

Key skills and attributes:

  • Experience in program management or similar role within a digital/IT organization
  • Direct experience in a consulting role
  • Superior understanding of content management systems; Drupal strongly preferred
  • Listen and probe to understand, diagnose and understand what matters most to others; value the input and insights of others.
  • Adopt a team approach, acknowledging and appreciating efforts, contributions and compromises; recognize the common purpose of the team and respect team decisions.
  • Listen carefully to provided information and ask clarifying questions. Actively listen as a learner rather than a passive recipient of information.
  • Excellent written and verbal communication skills
  • Project Management, Program Management, and/or SCRUM certification
  • Ability to travel, as necessary

Acquia is an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (includinggender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.

Category: Customer Success

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Acquia is the digital experience company. We are passionate about what we do and are searching for great people to join our team!

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