Poppulo: Technical Services Engineer

The Opportunity

Poppulo is looking for a motivated Integrations Engineer to help our blue-chip enterprise customers to integrate with and get the most out of Poppulos Internal Communications platform. This is an entry level role, reporting to the Technical Services Manager. A hands on technical integrations role requiring coding, analysis and customer management skills as well as some project management.

Poppulo's Technical Services department is a customer-facing development and consulting team focusing on supporting customers during the provisioning and integration phases of our world-class enterprise-level Internal Communications platform. The successful candidate will leverage existing experience in a development or a technical discipline, and will be a key consulting resource in analysing systems, assisting with solutions design, development, and providing on-boarding support to large organisations integrating Poppulo with their internal systems.

This is a permanent full-time position based in Waltham, MA.

What youll be doing

  • Helping customers to understand technical solutions required to integrate Poppulo with their internal systems
  • Investigate, architect, and build new logic and flows that integrate our product with customers internal data systems
  • Producing and extending solutions, technical specifications and related documentation
  • Coordinating technical onboarding activities with customer project managers and IT stakeholders
  • Becoming a subject matter expert on the relevant areas of responsibility
  • Working with customers and other team members to identify innovative API solutions
  • Identifying consultancy opportunities where value can be given to customers
  • Providing third-level support to the Poppulo customer support team

What were looking for:

  • Third level qualification (Business Information Systems, Business Analysis, Computer Science, or related qualification preferred)
  • Excellent Technical Customer Services skills
  • 2+ years experience in a comparable role (Software Developer, Data Integrations or Technical Support role)
  • Good working knowledge of Powershell & Ruby or equivalent coding languages
  • Experience with RESTFul API and HTTP Requests
  • Understanding of DNS (SPF,DKIM, MX) Administration
  • Understanding of Active Directory Administration (LDAP/AzureAD/Office 365)
  • Proven ability to work constructively with large blue-chip customer organisations
  • Proven ability to understand,change and develop solutions using Powershell or comparable scripting
  • Ability to communicate with both technical and non-technical customers
  • Self-motivated with strong collaboration skills
  • Strong analytical and problem solving and troubleshooting skills

Experience in the following is also an advantage:

  • FTPS/SFTP protocol
  • Enterprise Single Sign-On, Federation Services (Okta, ADFS)
  • Knowledge of SAML 2.0 authentication methodologies and implementation
  • Experience of software development lifecycle including solution design, development and release management
  • AWS/SQL/SAP/Payroll/HR Systems
  • Knowledge of mobile app deployment through MDMs would be very beneficial
  • Stand-out candidates will have previous technical experience with Gitlab

Why Us?

  • A Great Places to Work listed company so we really do value people.
  • We are growing fast, which means theres lots of opportunity for growth in your
    career too.
  • You will receive comprehensive training and ongoing mentoring as well as opportunities for professional development and advancement.
  • Competitive salary and benefits.
  • Ability to meaningfully impact our business and play a key role in our success.
  • Fun, flexible working environment.

Who we are:

Named a Great Place To Work in 2015, 2016, 2017, 2018 and 2019, we are one of the fastest growing technology companies in Ireland. We are the leading vendor of sophisticated communication software designed specifically for the needs of internal communicators within large enterprises across the globe. Poppulo is trusted by over 400 blue-chip and FTSE 100 organizations throughout the world, helping many leading institutions inform, engage and inspire their employees. Customers include Nestle, Barclays, Comcast, Shell, Vodafone, Nike and Zurich.

This is an opportunity to contribute to our culture and join a company thats on the move