Chewy: Technical Product Manager, Fraud
343 Congress Street
Boston, MA 02110

Employee Testimonials

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Our Opportunity:

Chewy is looking for a Technical Product Manager to join our Data Science team to focus on Fraud Detection and Mitigation Platform. This role will be based in Boston, MA and reporting at the Director of Customer Platforms. You will be responsible for creating and owning the roadmap for preventing various types of fraud at Chewy including but not limited to ATO, card testing, bot attacks, etc. You will work closely with the Data Scientists, Data Engineers and Data Analysts on the Fraud prevention team to create actionable stories for the team. You will be responsible for reporting status and measurable insights to C-level executives on weekly basis.You will closely work with other teams including Customer Service, Finance, Security to come up with actionable solutions to various problems related to fraud.

What You'll Do:

  • Own the implementation and support of Fraud platform at Chewy by working closely with Data Scientists/Engineers/Analysts
  • Define requirements based on interactions with various business teams (Customer Service, Finance, Security)
  • Set priorities for the development team.
  • Provide a weekly status on the projects undertaken by the Fraud Platform team and also a view into the current level of fraudulent activity at any given point.
  • Work with engineering team to resolve bottlenecks to help deliver final system deliverables.
  • Coordinate activities across different organizational functions for initiatives
  • Review and report on progress for initiatives/projects, managing project risks - including the development of contingency plans
  • Own the final system deliverables and the overall roadmap for your area of responsibility.
  • Measure, report and continuously improve scrum teams effectiveness via mentoring and coaching.
  • Manage relationships with vendors, oversee all vendor engagements (including day-to-day support, service tickets and ad-hoc consulting services) for your area of responsibility.

What You'll Need:

  • 5+ years of Technical Product Management or Project Management experience
  • Technical savvy, including hands-on knowledge/skill of system integration, databases and business intelligence
  • Agile experience (Scrum Master, Product Owner)
  • Background in fraud mitigation or anomaly detection
  • Experience with CI/CD processes and releases management
  • Ability to perform business requirements analysis and design
  • Excellent communication and organization skills
  • Capability to identify and mitigate development and implementation risks
  • Bachelor's degree in Computer Science, Operations Management or Business Administration
  • Position may require travel

Bonus:

  • Experience with building solutions for large eCommerce organizations
  • Exceptional customer service skills, follows up with clients and team members, and takes initiative to anticipate and solve problems.
Full-time

Employee Testimonials

Bill Poitras
Software Engineer

It’s amazing working with such a diverse group of talented people at Chewy! I really love the culture of fun, collaboration, hard work, and innovation that I’ve seen throughout the company. I especially am impressed the lengths our company strives to wow our customers. I’ve witnessed first-hand how our customer service representatives not only encourage the passion of pet parents, but share their own. I’m grateful for the opportunity to learn so much new technology and the world of e-commerce.

Becca Litwack
Affiliate Marketing Manager

The environment at Chewy is energizing and there is a strong sense of purpose. Our focused attention to the customer leads to great enthusiasm for the work we get to do. There is real comradery on the teams as well – our team frequently lunches together which lends to a friendly work environment, collaboration, and innovation. Having dogs in the office doesn’t hurt either!

Shantesh Kanekar
Director of Software Engineering

The company known for best in class Customer Service knows how to keep its internal customers (our team members) happy, too. There is a positive energy and vibe the moment you set foot in the office. The workforce at Chewy is a vibrant mix of diversity in all aspects but one thing that is common is the shared belief of being the best in class at whatever job function one is in.

Chris Foley
Senior Software Development Manager

Working at Chewy is fast-paced, challenging, and very fulfilling. Each person here has the opportunity to have a profound effect on how we wow both our internal and external customers. We place a very high value on customer service here at Chewy and regardless of what you are working on, the customer satisfaction is always going to be #1. By everyone working towards the same common goal, teamwork organically happens in everything we do.