CloudHealth Technologies: Technical Account Specialist
100 Summer Street
Boston, MA 02110

Employee Testimonials

Video

CloudHealth by VMware is looking for a creative and highly motivated visionary who will utilize data (mining, analysis and aggregation) to provide account management, technical advisory and relationship oversight for our tech-touch accounts.

About You:

  • You seek an opportunity to be on the forefront of the cloud revolution
  • You possess both a strong technical background and solid business acumen with the have experience with cloud computing products, services and solutions.
  • You have a creative streak and a passion for supporting and advising clients in a data-driven, fast-paced and fact-based environment.
  • You have data mining and statistical expertise and love being on the front lines of the business where you can partner with best-in-class customers, internal executives and developers. You thrive on communicating technical context required to make improvements to the customer experience.

You Will:

  • Drive CloudHealth by VMware's One-to-Many customer communication program
  • Develop and maintain an innovative Outreach Program, leveraging automation and data sets to interact with assigned customers.   
  • Serve as a trusted technical advisor and account manager; utilizing your product domain expertise
  • Improve customer value by applying standard methodologies and standardization across your customers’ environments to reduce costs, increase efficiency, and automate cloud operations.
  • Advance adoption of the CloudHealth platform within our customers’ organizations by crafting a well-communicated plan, encouraging enterprise-wide teamwork, and providing frequent assessments to highlight results against common goals.
  • Be a primary point of contact for tech-related questions and coordination of issue management and problem resolution.
  • Act as a customer advocate, responsible for conveying customer requirements, feature requests, feedback, etc. to Product Management and Executive Leadership.
  • Oversee and lead customer onboarding, strategic planning, consultative services, and product demonstrations on new features and services.
  • Work with customers to demonstrate key integrations with Datadog, Alert Logic, New Relic, Ansible, Chef, and more.

You Have:

  • A 4-year college degree, preferably with a technical focus; Computer Science, Math, or related background is highly desired.
  • A minimum of 3 years’ relevant experience in pre/post-sales account management, consulting, or professional services.
  • Experience supporting enterprise IT products or services with practical understanding of cloud-centric architectures.
  • Experience and familiarity with cloud platforms is a plus (e.g. AWS, Azure, etc.), a real passion for new technologies is a requirement.
  • Ability to guide customers through their software implementation and drive adoption is a key requirement.
  • The ability to work in a dynamic team-oriented environment, using company resources to tackle customer challenges/requirements.
  • Strong attention to detail and quality of work, suitable for customer facing materials.
  • Strong problem solving, analytical, communication, time management and social skills.
Full-time

Why We Work Here

Jeff Wharton
Director, Digital and Demand Gen

This is, hands down, the smartest, most motivated, and highly collaborative group of people I have ever had the chance to work with and I can honestly say that I’m more excited than I've ever been to come to work every day.

Shabrina Jauhal
Solutions Architect

I love being in such a hot market, getting exposure to customers and service providers alike. What really makes my job special, however, is CloudHealth Tech’s company culture. I work with very talented and smart people. 

Kartik Balasubramanian
Senior Technical Writer

At CloudHealth, it really comes down to the people and the culture. Each and every CloudHealth employee is relentlessly focused on customer success and innovation. There’s only one way we celebrate victories and tackle challenges: we do it together.

Mike Giacometti
Manager, Technical Account Management

CloudHealth is an incredible place to build your career. At CloudHealth, you are surrounded by some of the best, brightest, and most driven people in the Boston startup scene.