YOTTAA: Technical Account Manager
100 5th Ave
Waltham, MA 02451

Employee Testimonials

Doug McLeod

Retailers are working hard to meet consumer expectations by delivering the best experiences possible. As a result, today’s e-commerce websites are incredibly complex as they utilize multiple 3rd party services like personalization, product reviews, social media, ad tech, and more. These services provide benefits but at a cost: site speed and performance.

Yottaa is uniquely positioned to address this challenge with our patented SaaS platform. By improving website performance by over 30%, our Acceleration Platform makes online experiences fast, smooth, and engaging – even with many 3rd party apps. On average, Yottaa clients see almost 10% increases in conversions. Yottaa has over 100 clients including Carter’s, Mattel, 1800 Contacts, eBags, Lands’ End and Party City.

The Role

Join our growing team! We are seeking a talented Technical Account Manager with the ability to switch seamlessly between troubleshooting with a customer developer and discussing business initiatives with a customer executive. This role is paramount to Yottaa’s Customer Success initiatives to drive adoption and expansion in the market.

Yottaa is headquartered in Waltham, Massachusetts. Local candidates only.

Responsibilities

  • Build a collaborative relationship with customers, serving as the primary contact for both business AND technical discussions.
  • Articulate and increase Yottaa’s value realized by customers through sustaining performance gains and identifying further areas for performance improvements.
  • Assist with customer troubleshooting, setup and configuration.
  • Be part of an on-call rotation for off-hours support.
  • Keep customers informed of upcoming product releases; develop account-specific roadmaps for successful adoption of the latest enhancements.
  • Measure and report on customer satisfaction; conduct periodic business reviews internally and with customers.
  • Stay abreast of industry trends in e-commerce, web security, and hosting.

Qualifications

  • 5+ years of customer-facing experience in e-commerce, hosting operations, or web security
  • Technical fluency in at least two (2) of the following areas: web development, DNS, hosting, web operations, web security and application performance monitoring
  • Successful track record of multi-tasking and being a team player on cross-functional teams
  • Experience with escalation management and strong problem-solving skills
  • Experience with creating and presenting compelling content to both business and technical teams
Full-time

Why We Work Here

Ivan Lopez
Customer Success Manager

My favorite part about working with Yottaa customers is the brands – they’re what keeps me motivated.  The technology I work with is usually the same, but the brands and people change, and the dynamic between myself and the customer is always different.

Doug McLeod
Doug McLeod
Director of Sales, UK & Europe

I love walking into a room of people who are facing the complexity of running a large eCommerce site and web infrastructure, and giving them a new idea to help achieve their business goals.