Job Post

Technical Account Manager

SessionM
2 Seaport Lane,
Boston, MA 02210

Opportunity

Be the primary technical person to work with clients and customer success on technical matters that come up as a form of weekly/quarterly check-ins.  Work with support, product, and engineering on these customer needs to help drive new solutions, software tools, problem resolution and upsell opportunities. Document best practices for client-specific needs.

Responsibilities

  • Key partner to business and IT stakeholders
  • Lead quarterly technical reviews and provide relevant technical recommendations on solutions and enhancements
  • Participate in issues and act as an advocate for customers during the triage and resolution of high severity cases, driving business reliability and customer satisfaction
  • Collaborates on new opportunities and helps solution

Requirements

  • Bachelor's degree in Computer Science or equivalent experience
  • Demonstrable knowledge of software architectures
  • Familiarity with modern-day software environments.
  • 3+ years' experience in technical client facing or account management roles
  • Ideal candidates need to be solution oriented, process driven, fast learners, strong communicators and passionate about technology.
  • Maximize efficiency in a constantly evolving environment where the process is fluid and creative solutions are necessary.
  • Position may require some travel and availability for off-hours support required.
  • Strong written and verbal communication skills
  • Out-of-the box thinker and able to work independently

Comp & Benefits

  • Competitive compensation based on experience level
  • Healthcare HMO & PPO
  • Stock options and 401k
Category: Customer Success
Full-time

See What It's Like To Work Here

SessionM is a customer engagement platform empowering the world’s most innovative brands to forge stronger and more profitable customer relationships.

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