Technical Account Manager
Technical Account Manager
Increasingly, more and more companies are using Cybereason to protect their core business. Cybereason is
looking for passionate and experienced security professionals to work with these customers to help drive
security & technical operational excellence thereby proactively reducing customers risk.
Cybereason is looking for a Technical Account Manager (TAM) to support our customers across multiple
regions by managing all technical & security aspects of Cybereasons relationship with our customers. You
would be one team member of a small dynamic team bringing the latest in disruptive, cutting-edge
technologies to assist customers by providing top-quality technical & security guidance. The primary
responsibility of the Technical Account Manager is to help to ensure customer satisfaction and strengthen
customer relationships with Cybereason.
The ideal candidate should be an experienced and innovative cyber and security professional with exceptional stakeholder management skills and who has the ability to advise and deliver strategic outcomes across a wide range of industry sectors and challenging environments. They are willing to challenge, dive in to the details, and show how Cybereason can support complex security configurations and environments.
The successful candidate will become a trusted advisor to our customers and will work with Cybereason Sales, Customer Success Managers, Customer Support and Product teams to develop the internal security expertise needed to drive the best customer outcomes.
The Technical Account Manager (TAM) Responsibilities include but are not limited to the following:
1. Manage and maintain a professional business relationship with assigned customer accounts through regular
communication, on-site meetings and executive briefings.
2. Lead and drive deployment of the Cybereason software within the customers environment
3. Provide proactive technical guidance to customers to drive security operations excellence
4. Participate in & if required lead any Technical Initiatives to ensure the customer is a promoter of Cybereason
5. Understand & assess the Technical & Security Value of the customer and act on any risks uncovered
6. Drive best practices and minimize the probability of operational issues occurring across our strategic customers
7. Track & manage any assigned actions for the customer and ensure that all assigned customers or potential
customers receive high quality support from all departments within the organization.
8. Work closely with other departments & functions within the organization to ensure that clear and concise communication is managed for the customer.
9. Ensure that relevant customer information is continuously communicated to other departments, and ensure that the customer receives documented updates in a timely manner.
10. Help customers understand how they can integrate Cybereason into their incident response procedures
The Technical Account Manager acts as a primary contact and escalation point to assigned customers for all technical & security related customer issues. They create reports for both to internal Management and the customer on assigned customer action items. Business critical items must be managed to reduce the impact on the customer and progressed to a smooth and satisfactory resolution.
Technical Account Managers are required to work closely within the Customer Success Team and with Sales, Product teams and Cybereason Senior Management to assist with customer renewal and to win new business opportunities.
The candidate should be an experienced, competent account management professional with knowledge preferably in the Endpoint Protection & Anti-Virus arena.
Technical Account Managers should be willing to work flexible hours on occasion and some overseas travel may be required. Occasional weekend work may also be required.
Bachelor's Degree in Computer Science, Information Systems Management, or other related fields
Experience in developing and implementing security operations and technology in large, complex
enterprises in multiple industry verticals, across a wide range of technology platforms
Strong skills in technical & security capabilities like Identity and Access Management, Data Security, Infrastructure Security, and Incident response
Vast account management experience (Enterprise size customer experience is a plus) along with a
customer focused background with a strong commitment to customer success & satisfaction.
Excellent verbal and written skills including report writing and presentation skills.
Experience with Endpoint Detection Systems, Anti-Virus systems, knowledge of SOC environments or in
Masters Degree in Computer Science, Information Systems Management, or other related fields
Vast experience in developing and implementing security operations and technology in large, complex enterprises in multiple industry verticals, across a wide range of technology platforms
Experience in helping develop and deliver cyber security and technology strategy across many different industry sectors
Demonstration of innovative security, resilience to solve complex challenges
Experience and proficiency in public speaking and can hold own in senior-level presentations and discussions
Experience defining security, strategies, and assisting with driving aligned outcomes
Experience in a CIRT/SOC environment
Practical experience with threat actor tactical, techniques and procedures (TTPs)
Experience with threat hunting
Certification: Security+, CISSP, CEH, Pen Testing, Incident Response
Excellent management, communication, presentation and leadership skills. Experience gained through own motivation and working in a fast paced, high growth work environment. Has the ability to communicate with all levels of customers and co-workers and has a positive and proactive attitude to problem management and resolution. This person must also be able to work cross-functionally and internationally.