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Systems Operations Specialist

PURPOSE:

The Predictive Indexthe talent optimization leaderis an award-winning best place to work (Inc., Glassdoor, Boston Business Journal, The Boston Globe).

Our mission is Better work, better world," and we take great pride in PIs power to supercharge workplace relationships and culture to achieve the unthinkable. Were our own best case study! Youll be working toward a mission that inspires you, and youll be surrounded by fun, smart, driven people day in and day out.

Theres a reason more than 7,000 companiesincluding Nissan, Citizens Bank, Drift, Subway, Blue Cross Blue Shield, Docusign, and Omni Hotelstrust PI to help them hire top talent, design winning teams, and develop leaders at every level. Come discover how we empower our clients to solve their biggest challenges and make their business dreams come true.

 

POSITION:

We are seeking an energetic, hard-working, solution-oriented Systems Operations Specialist who will contribute to the continued performance and success of The Predictive Indexs Systems Operations team. The Systems Operations Specialist will work with our Business Systems teams, consisting of Business Applications, Revenue Operations, Web Development as well as cross-departmental across PIs other business units (Sales & Marketing, Engineering, User Operations, etc.) to proactively manage, identify, track, and resolve blockers to our business via the Systems Operations case queue. The positions goal is to track, quantify, and anticipate these trends to implement a resolution based on the team KPIs (Build, Fix, Educate, Respond). 

The ideal candidate will have a full understanding of case management, understanding of PIs business and Partner network, experience both in administering Salesforce as well as identifying and recommending solutions on the Salesforce Platform.

 

YOUR DAY-TO-DAY:

  • Perform all the roles of the Systems Operations Specialist including but not limited to; timely responses to cases from internal and partner users, attendance of departmental meetings, and understanding of changes coming to the systems and operations teams, on-going tracking of cases, status, and resolutions for updating and tracking team SLAs.
  • Leverage existing case workflows and escalation paths for case management and resolution tracking.
  • Analyze existing processes and make recommendations to better streamline PIs operations within the PI systems environment (Salesforce, Pardot, SalesLoft, Domo, and others).
  • Monitor reports and dashboards to analyze key information contained within Salesforce and our case management.
  • Maintain data quality through ongoing data analysis, case detail and sub-details, record deduplication, and implement process improvements that contribute to improved data quality.
  • Design and develop solutions on the Salesforce platform using workflows, email alerts, custom objects, and record types and maintain documentation of processes and workflows.
  • Work with PIs Business Systems, Intelligence and Development teams to maintain and enhance the existing connection between the Companys Salesforce.com environment and the Predictive Index Software that enables and manages software for existing clients and users.
  • Identify and leverage new trends and features in Salesforce and associated technologies to maximize the potential of the Salesforce.com platform. 
  • Enhance the user experience across the Predictive Indexs Partner Community by identifying trends in case escalations, advocating for improvements, and sharing insights with the Business Applications team. 
  • Provide on-going support and training on our systems and platforms to end users.

 

SHOULD YOU APPLY?

If youve got all the below skills, drop what youre doing right now and reach out. If youve got some of these skills, we still want to hear from you!

  • Bachelors degree in Computer Science, Information Technology, or related field. 
  • 2+ years of experience in a support, operations, or Salesforce role which required case management, identifying and recommending Salesforce workflows, process improvements, and identification of issues related to: email alerts, custom objects and fields, and page layouts, record types, and other systems processes.
  • Possession or actively working towards the Salesforce Certified Administrator certificate is preferred.
    • Ability to communicate at all levels of the organization, from end-users to Senior Management.
    • Strong analytical skills: Ability to collect, organize, and analyze data; summarize findings, and develop conclusions and recommendations for the Salesforce team.
  • Experience with Dataloader and performing data cleanup and/or data migration to and from Salesforce.com.
  • Experience with Salesforce Communities and Salesforce CPQ a plus.
  • Knowledge of SQL, and an understanding of relational databases and of API capabilities between Salesforce and external systems a plus.
  • Strong understanding of Salesforce and Pardot best practices and functionality.
  • Self-starter who takes initiative is proactive and is able to prioritize multiple projects involving various end-users by meeting deadlines and proactively communicating status updates. 

 

Just as our employees are threads in the cultural fabric of PI, THREADS is our framework for understanding our core values.

Teamwork: Focus on the we, not the me.

Honesty: Follow your moral compass.

Reliability: Be someone others can count on.

Energy: Be balanced, be energized.

Action: Errors of action are better than errors of inaction. Be brave.

Drive: Own it.

Scope: Don't try to boil the ocean.

 

The Predictive Index participates in E-Verify. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility.

The Predictive Index is an Equal Opportunity Employer.

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The Predictive Index

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The Predictive Index is the talent optimization leader empowering companies to align their talent strategy with their business strategy for optimal results.

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Company Profile

Number of Employees

101 - 250 employees

Open Positions

12

Videos

Photos

Welcome to The Predictive Index

Welcome to our new offices in Westwood!  

Open office

We like to provide an office with a lot of employee interaction. From our marketing team to our accounting team, each department has plenty of space for collaboration.

Ping-Pong!

We love play Ping-Pong! You will often find employees playing one another, and we are even having a March Madness Ping-Pong tournament.

Paddle Décor

We take our Ping-Pong tournaments seriously, even customizing our paddles!

Friendly competition

Employees are constantly using the Ping-Pong room throughout the day.

Ping-Pong skills
Ping-Pong from the bleachers

We realize that not everyone is into Ping-Pong; that is why we provide seating areas to watch!

Lead the Charge!

Here is a thinking chair complete with an inspiration quote and lightening bolt!

Our kitchen

Our modern kitchen where we have fresh fruit, snacks, and lots of other goodies.

Fridge

Our fridge is fully stocked with lots of yogurt, drinks, and brews (beware of the Golden Monkey).

Beer, anyone?

Every Friday, we like to celebrate the end of the work week with some beer and good company.

Conference rooms

Each conference room has white board walls and tables, where anyone can jot down their ideas and share with others.

Meet Mackenzie

Mackenzie is our Executive Assistant, here to answer any questions regarding our company!

Skatin’ around

We like to encourage our employees to stay active- skate boarding is an awesome way to be on time for meetings!

Conference rooms too formal?

We have plenty of lounge areas if you’re looking to take a break or have a casual meeting.

Razin’ the bar

Not many people have the hand-eye coordination for skate boarding- so we have razor scooters as an alternative means of transportation within the office!

Skootin’ through the office

Remember- stay to the right!

Conference rooms

Many of our conference rooms offer projectors to make team collaboration more functional.

Need to get out of the office for a few?

The front lobby of our building offers couches and lounge areas.

See you later!

Thanks for stopping by! Oh... by the way, we are hiring! Check out our job openings on our VentureFizz BIZZpage! 

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