Klaviyo: Support Engineer
225 Franklin Street, 10th Floor
Boston, MA 02111

About Klaviyo

Klaviyo is one of Bostons hottest startups. We craft software helping thousands of ecommerce companies to have engaging relationships with hundreds of millions of consumers. We love taking on tough engineering problems and look for customer success engineers who also like staying close to customers. We push each other to move out of our comfort zone, learn new technologies and work hard to ensure each day is better than the last.

Success Engineering

Were looking for a customer-facing engineer who loves talking to customers, understanding their needs and solving difficult problems. This position is for someone who loves to dive into code to create new solutions or resolve customer problems.

You Will

  • Be proficient in multiple programming languages. Writing code is a key aspect of this role.
  • Develop and maintain code for extensions and plugins to major e-commerce platforms.
  • Take ownership of advanced technical issues our customers encounter, and drive resolutions to those issues.
  • Be outstanding at documenting what you do. Were growing incredibly fast and, with all the new additions to the team, need people to be able to easily find answers to questions.
  • Enjoy interacting with customers. We are looking for someone who is equally adept at helping both technical and non-technical end users.

You Have

  • In depth working knowledge of HTML, CSS, and Javascript.
  • Knowledge of Python, Ruby, or another backend language.
  • Excellent customer-facing skills.
  • Clear written and verbal communication skills, and an excellent phone manner.
  • Proficiency with APIs.
  • Not required, but icing on the cake: Experience with email marketing or e-commerce.

Life at Klaviyo

Klaviyo is a team of people who are crazy motivated by growth. Its what we help our customers do: grow their businesses by making it possible and easy for them to use their data to power better marketing. Its how we behave as individuals: were all deeply passionate about learning. Its how we manage our business: we have thousands of paying customers, were profitable, and were growing insanely fast. And its what our culture is all about.

Working at Klaviyo means youll work on things you never imagined you would; youll grow in ways you didnt consider possible; and youll do the best work of your career with people who are just as motivated and talented as you are. Your curiosity has led you this far, so if this sounds like your ideal place to work, apply now!