Strategic Account Manager
We are looking for a Strategic Account Manager to play a critical role in building relationships with our customers. Our ideal candidate should ensure customer satisfaction while identifying new opportunities based on customers needs.
As a Strategic Account Manager, you will represent Zaius and interact with existing customers. You will be responsible for achieving strategic account targets, identifying upsell and renewal opportunities to drive customer value and internal revenue.
- Manage Zaius strategic customer relationships as a trusted advisor and partner to your customer
- Understand the business objectives of your customers and align their needs with the functionality of the Zaius platform
- Develop and maintain a deep understanding of Zaius product(s) and our customers' specific needs in order to drive customer value
- Drive product adoption
- Manage a portfolio of key accounts Identify key stakeholders, establish strong, long-term relationships
- Communicate with customers on a regular basis and respond to specific queries
- Suggest solutions and innovative ideas to meet customers needs
- Act as the liaison between customers and internal teams
- Define success plans including monthly, quarterly goals; track and report on customers progress
- Minimum of 3 years experience as a Strategic Account Manager with a SaaS product
- Held commercial responsibilities in a quota carrying role
- Experience working with digital marketing platforms, email marketing platforms, and/or marketing analytics tools a major plus
- Excellent communication and interpersonal skills with an aptitude for building strong client relationships
- Strong negotiation skills with a problem-solving attitude
Zaius assists B2C marketers to delight your customers at every interaction. We provide the worlds only B2C CRM that collects and connects all of your customer data, analyzes and assists you to properly segment and personalize your marketing interactions, and ultimately design and deploy cross-channel campaigns to those customers.
Zaius is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability.