Job Post

Sr.Data Analyst / Lead - Customer Success

Celect
125 Summer Street, 15th Floor
Boston, MA 02110

Location: Boston, MA

About Celect

The Celect team is passionate about bringing truly innovative products to the market. We are focused on building something which solves a big problem in a way never done before while delivering an exceptional customer experience. As a Sr. Data Analyst at Celect, you will be a key member of the Customer Success team, responsible for working with today’s leading retail brands to help them get the full value of the Celect Optimization Platform.Our ability to understand underlying data needs from the Celect engine and partner with our Customers to gather, validate and integrate the data is key to our success. You will partner with Celect Data Scientists and with the customer to help drive retail predictive analytics insights so that the customer can realize meaningful results / ROI. As a key component of this process, you will also need the ability to communicate across diverse groups and disciplines.

Responsibilities

  • Responsible for overall data functions for the Customer Success team
  • Partner with key business and IT customers to understand business and data requirements
  • Analyze client data and surface key insights used to guide customer engagement opportunities
  • Drive the data ingestion process with the customer as part of the Customer Success team
  • Partner with Engineering to drive complex data queries
  • Run and maintain SQL queries and databases
  • Assist in the design and development of Celect’s data ingest and customer data onboarding process and platform
  • Prepare and create a variety of statistical reports used to analyze performance 
  • Identify and promote opportunities for simplification and proactively challenge existing processes
  • Establish and support team via reporting and data analysis

Requirements

  • 3 - 5 years of business intelligence and analysis experience
  • Bachelor’s degree in Computer Science or related discipline
  • Proficient in SQL language, Excel, machine learning and analysis
  • Familiar with data visualization tools like Tableau
  • Experience with processing large amounts of data in a cloud environment desirable
  • Comfortable analyzing data and providing actionable insights and recommendations
  • Comfortable communicating with customers on the phone or in person
  • Technically curious and enjoy coming up with solutions to all sorts of challenges
  • Team player with a positive attitude who is interested in building a truly innovative product and great company
Category: Customer Success
Full-time

See What It's Like To Work Here

Helping retailers optimize inventories through predictive analytics and machine learning. Bringing science to the art of retail!

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