VentureFizz Job Board

193 Jobs Listed
Somerville |

WHO WE ARE:

ActBlue builds and maintains a powerful online fundraising platform for Democratic campaigns, progressive organizations, and nonprofits working to create a better future. We put power in the hands of small-dollar donors by making it easier for grassroots supporters to make their voices heard and by helping thousands of groups from presidential candidates to environmental organizations   build people-powered movements.

Were a nonprofit organization, and our team has a big impact on the future of our country. Each and every one of us, from the...

Somerville |

To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world.

Materials development presents one of the greatest opportunities in 3D printing. As an intern, youll work side-by-side in the lab with the rest of our Materials team. Youll get an opportunity to constantly develop, formulate, and test materials that weve never printed with before -- and every experiment plays a big role in how we solve new challenges in...

Braintree |

Invoice Cloud is a fast-growing SaaS company focused on enhancing the customer experience. 2019 key initiative is taking our sales team to the next level. With the highest performing customer engagement platform in the industry we look to take our message and technology into other verticals while expanding where we currently have a large footprint. 

We are hiring looking for a Customer Success Manager. Reporting to the Sr. Manager of Customer Success. Your primary goals will center on customer satisfaction and retention, and you will also play an important role in driving...

Somerville |

To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world.

Our Customer Success team works closely with industry-leading organizations to help them achieve their 3D printing goals. From developing onboarding plans, to introducing new products, to quarterly account reviews, to serving as a quarterback for technical or support requests, our Customer Success Managers are the first point of contact for strategic...

Boston |

Brandwatch is the worlds pioneering digital consumer intelligence suite, helping over 2,000 of the worlds most admired brands and agencies including Unilever, Walmart and Dell to make insightful, data-driven business decisions.

The company has made three acquisitions to date: PeerIndex (2013), BuzzSumo (2017) as a standalone content marketing platform, and Qriously (2019) to add global survey capabilities. Additionally, the company was bolstered by its merger with Crimson Hexagon (2018) to create the most comprehensive AI-powered social intelligence solution.

Brandwatch has...

Waltham |

ZoomInfo is seeking a Director, Enterprise Customer Success to lead our Enterprise and Strategic Enterprise Customer Success teams.  

This role will focus the team efforts on connecting with clients to drive retention, renewals, customer satisfaction, and growth.  This is a high-visibility role requiring outstanding relationship management skills as well as a market-leading understanding of SaaS software delivery mechanics and value drivers. In this position you will lead a team of first-line managers, who in turn serve teams of Enterprise Customer Success Managers...

Somerville |

Who youll work with

Recorded Future supports security teams at some of the most ambitious organizations on the planet. The Senior Threat Intelligence Consultant is a function of our Intelligence Services group, managing and implementing all aspects of customer success activities with our clients. 

What youll do

Were seeking a Senior Threat Intelligence Consultant to support our Enterprise customer accounts. In this role, you will interact with all roles in cyber security,...

Boston |

Rightpoint, a Genpact company, is the digital consultancy with technology at its core. We design and engineer end-to-end experiences that help our clients succeed at the speed of innovation. Rightpoint serves more than 250 Fortune 1000 companies.

Are you someone who wants to create change in the way business is done? Do you want to work with inspired and like-minded entrepreneurs? Us too! We take our work very seriously, but we have fun doing it. And were searching for passionate, hardworking people to join the Rightpoint team.

Our Commitment to You...
Somerville |

As a leader in 3D printing technology, Formlabs is reinventing the digital manufacturing industry. This mission takes innovation, persistence, and building the best team of people to make it happen. Join Formlabs if you want to bring groundbreaking professional 3D printers and materials to the desktop of medical and dental professionals all over the world.

Our Hardware and Manufacturing teams are looking for someone to help Formlabs products comply with regulatory standards as we develop new technologies and expand to markets across the globe. Are you excited to...

Somerville |

To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world.

Electrical engineering at Formlabs bridges the gap between the analog and digital worlds. If you love to design and build boards from the ground up, develop firmware to control complex electromechanical systems, and produce elegant solutions to real-world problems we want you as an Electrical Engineer.

We look for people who are passionate about...

Somerville |

As a leader in 3D printing technology, Formlabs is reinventing the digital manufacturing industry. This mission takes innovation, persistence, and building the best team of people to make it happen. Join Formlabs if you want to bring groundbreaking professional 3D printers and materials to the desktop of medical and dental professionals all over the world.

Our Hardware and Manufacturing teams are looking for someone to help Formlabs products comply with regulatory standards as we develop new technologies and expand to markets across the globe. Are you excited to...

Somerville |

To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world.

The components we source from all over the world are important to the success of our products and company. We must carefully balance our needs to lower costs while ensuring high-performance, reliability, and abundant supply. Youll work with our suppliers face-to-face to expand the capabilities of Formlabs and directly improve our products. If you are...

Boston |

At TrueMotion, were making driving safer and insurance smarter. We offer auto insurers a mobile telematics platform that enables next-generation digital programs. Powered by machine learning, our platform determines when a person is driving, reveals their behaviors behind the wheel, and detects crashes. Were a team of engineers, entrepreneurs, sales and customer success leaders, data scientists, and more. We take on complex problems, build innovative solutions and have fun while doing it!

TrueMotion is looking for an experienced, data-driven, and humble Technical Support...

Watertown |

We are looking for a Payer Knowledge Associate to join our Payer Knowledge Services team within our Tech Enabled Services division. Your job will be to research, communicate, and manage complex payer and industry changes that impact athenahealth and its operations or strategies. But enough about us; lets talk about you.

You like to learn about key healthcare industry players and trends at both macro and micro levels. You like to be the gatekeeper of the research and knowledge gained and disseminate amongst your stakeholders in order to help support changes across athenas services...

Framingham |

Don't see an opening that fits your skillset? No problem, we'd love to get to know you! DUST Identity is always on the lookout for smart, passionate, self-driven people who have a desire to solve hard problems. If this sounds like you, send us your resume below.

About Us

DUST Identity has developed a supply-chain security solution that uses nano-diamonds to securely tag physical objects so they are uniquely identifiable. Think of a barcode, but invisible, unfalsifiable, and with diamonds! We aim high and need self-starters and problem solvers who thrive when...

Somerville |

To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world.

At Formlabs, you can apply an interdisciplinary approach to solving technically hard problems. Inexpensive sensors, thoughtful software, and clever mechanical design allow us to build 3D printers that are much more capable and accessible than what has been possible before. Sit at the intersection of many engineering disciplines to make our 3D printers...

Somerville |

To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world.

Our printers sit in the middle of an interdependent ecosystem of software, mechanical, and electrical components. Ensuring printer success requires deep technical knowledge of the product as well as an ever-evolving understanding of how the product behaves in the field.

This role involves supporting all parts of the product development cycle from...

Somerville |

To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world.

A 3D printer is a complex interconnected electro-mechanical device comprised of dozens of subsystems. Were looking for someone to help develop electro-mechanical systems for groundbreaking professional 3D printers, while helping increase cost-efficiency, precision, and accessibility.

Using a deep understanding of machine design, you will be part of...

Waltham |

For more than 25 years our clients and partners have trusted us to improve their operational efficiency and productivity, manage their business risk, and provide them with a predictable cost model. Today we deliver exceptional customer experiences for 1,300 of the largest organizations across the USA.

NWN is looking for a Customer Success Center Engineer to join our team in Boston, MA. This is a full time position with full benefits.

Role Overview

The Customer Success Center Engineer role provides multi-faceted support to NWN managed services clients...

Waltham |

If you ever wanted to be on the ground floor of a well-funded, rapidly growing Series C start-up that is disrupting a 5.7Tn market, now is the time to join Takeoff Technologies! We are a 250 person global company transforming online grocery for consumers & retailers. Takeoff's solution offers automated fullfillment coupled with an end-to-end e-Grocery technology stack, enabling retailers to offer their shoppers the assortment and low prices of stores, with convenient mobile ordering and same day pickup or delivery.

...
Boston |

The Client Success Manager is responsible for managing the overall relationship with SS&C Eze’s prestigious clients, maximizing client satisfaction and retention. A successful candidate will be skilled at building c-level relationships with new and existing enterprise clients, collaborating with internal teams to ensure timely delivery of projects and production support, prioritizing resources, and communicating with customers. The Client Success Manager will interface internally with our front-line support teams, our project execution teams, R&D, Operations, Marketing, and...

Cambridge |

The Opportunity

As a Resident Assistant, youll be responsible for contributing to the overall success of Hult House and the Hult Boston community by:

  • Assisting with student moves, hall closings, and other large-scale operational initiatives.

Maintaining a safe and positive learning community in residence through active engagement with residents and policy enforcement

Qualifications:

  • Outstanding customer service and cultural sensitivity skills, as well as the ability to maintain composure in a dynamic...
Cambridge |

Hydrow is looking for Part-Time On the Mat (OTM) Athletes to join our team!

New to market, incredibly innovative and already recognized as one of the Boston Globe’s Top Places to Work, Hydrow is the Live Outdoor Reality (LOR)™ rowing machine that delivers on-river experiences at home with workouts led by world-class athletes. Engaging two times more of the body’s muscles than cycling (86%, in fact), Hydrow’s interactive technology delivers challenging virtual fitness programs, including On the Mat offerings like yoga and Pilates, from gorgeous...

Cambridge |

Hydrow is looking for Full-Time On the Mat (OTM) Athletes to join our team!

New to market, incredibly innovative and already recognized as one of the Boston Globe’s Top Places to Work, Hydrow is the Live Outdoor Reality (LOR)™ rowing machine that delivers on-river experiences at home with workouts led by world-class athletes. Engaging two times more of the body’s muscles than cycling (86%, in fact), Hydrow’s interactive technology delivers challenging virtual fitness programs, including On the Mat offerings like yoga and Pilates, from gorgeous...

Waltham |

NWN is looking for a Manager of Customer Success to join our team in Waltham, MA. This is a full time position with full benefits.

Role Overview

The Manager of Customer Success Center role is responsible for hiring, training, coaching, and leading Team Leaders as they provide support for customers and manage a team of Customer Success Center Engineers. This role serves as the escalation point for Customer Success Center Engineer team members.

Scope of Role Responsibilities

Essential, key job responsibilities for this role include, but are not...

Boston |

At Wellframe, we reimagine healthcare relationships through a new approach that uses high-tech to deliver the high-touch support people need, when and where they need it. We call it Digital Health Management. Our comprehensive suite of Digital Health Management solutions for care management, advocacy, and navigation help organizations forge more meaningful connections with members, across their healthcare journey.


Wellframe was founded to counter a pressing industry problem: the healthcare system has struggled to find ways to...

Boston |

Customer Success Manager

at Numerated

Numerated is a digital lending platform for banks. Our mission is to help banks fundamentally change the way they identify, engage with, and service their business customers. Today, thousands of our banks customers and billions of dollars of bank business traverse the Numerated platform and were just getting started!

Customer Success Managers (CSMs) are a critical part of our success and the success of our customers. Our mission is to deliver exceptional service to our bank partners with the highest level of quality in...

Cambridge |

Superpedestrian is seeking a Customer Support Manager to lead an internal and external team of Support Specialists and develop new service protocols for burgeoning Superpedestrian products.

The manager will support our customers and partners through integration with our proprietary Vehicle Intelligence hardware/software platform, and should have a proven track record of building scalable customer support platforms. The manager will be a front-line representative of Superpedestrian with direct responsibility for establishing brand-defining exceptional customer service as...

Boston |

As a Customer Deployment Manager, on the Customer Success team at BitSight, you will join a team of experienced, creative and motivated people who are driving customer satisfaction and onboarding customers to effectively use their purchased products. 

 

BitSight is a fast-growing SaaS company that has established itself as the standard in the nascent security ratings market. BitSight Security Ratings help companies manage the information security risk associated with their corporate network and their vendors as well as insurers looking to understand the full extent of the...

Boston |

Rightpoint, a Genpact company, is the digital consultancy with technology at its core. We design and engineer end-to-end experiences that help our clients succeed at the speed of innovation. Rightpoint serves more than 250 Fortune 1000 companies. We've partnered with brands like 3M, Sanofi, Azek, Chamberlain, Grant Thornton, Six Flags, Johnson Controls, Aon, B&H, and Abbott, just to name a few. Rightpoint has 500 employees across 10 offices. Check out our Sizzle Reel showcasing some of our latest work here. For more...

Boston |

Salsify pioneered the first Product Experience Management (PXM) platform to help brand manufacturers win more sales, and grow market share online. We work with a growing roster of hundreds of leading brands across the globe including Coca-Cola, Bosch, GSK, Rawlings, and Fruit of the Loom. Weve come a long way since starting in a Boston basement in late 2012, and now have great, happy customers across the entire supply chain, from brands to distributors to retailers to marketplaces.

Salsify is looking for an experienced and driven Technical Partner Manager to drive...

Somerville |

As a rapidly growing company, Formlabs is constantly on the hunt for new engineering leaders. Due to the confidential nature of our product development process, we cannot always post specific details for these roles. If you are an engineering leader and interested in developing technically demanding and disruptive products then we would love to talk.

Engineering Managers at Formlabs come from all of the major engineering disciplines mechanical, electrical, software, materials, optics, and more. We are looking for product-driven thinkers who make excellent...

Somerville |

To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world.

Our 3D printers are mechanical engineering marvels that are challenging and exciting to develop. The mechanics are precise and full of clever mechanisms that drive tightly integrated systems. The designs need to be produced in high volumes while being built with beautiful aesthetics at an accessible price. Our mechanical engineers work on the entire life...

Somerville |

To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world - and now dental professionals, too.

User success is the heart of Formlabs success. As our desktop technology accelerates and expands heavily into the dental market, so too does the need to have expert teachers on hand to offer solutions for our customers in that field.

If you want to define the customer experience and dedicate your time to supporting users in...

Somerville |

To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world.

User success is the heart of Formlabs success. As our desktop technology accelerates and expands heavily into the dental market, so too does the need to have expert teachers on hand to offer solutions for our customers, specifically focusing on integrating 3D printing into dental laboratories and offices

If youre looking to define the customer...

Boston |

Turbonomic is the Worlds leading Application Resource Management (ARM) company assuring application performance across on-premise, multi-cloud, and cloud-native environments. We enable Application Performance thats scalable, proven and cost efficient.

At Turbo, weve invested nearly $200 million over 10 years to build the best real-time and continuous AI analytics solution that provides answers so accurate they can be executed automatically. Come see why more than 2,000 Turbo customers, including 26% of the Fortune 500, are using ARM to assure performance of their mission-critical...

Boston |
Product Experts at Klaviyo are a critical part of our future success. We take the success of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently meet and exceed customer expectations. We are looking for a Product Expert who is passionate about providing the best support to customers who are scaling their businesses with Klaviyo.
 
We are very interested in...
Needham |
Manager - Global Content Operations

Summary:

The TripAdvisor Global Content Operations, Manager is responsible for establishing clear objectives for...

Boston |

Company Description

Amwell is a leading telehealth platform in the United States and globally, connecting and enabling providers, insurers, patients, and innovators to deliver greater access to more affordable, higher quality care. Amwell believes that digital care delivery will transform healthcare. We offer a single, comprehensive platform to support all telehealth needs from urgent to acute and post-acute care, as well as chronic care management and healthy living. With over a decade of experience, Amwell powers telehealth solutions for...

Newton |

Examity, the world leader in online test integrity and the fastest-growing Edtech company in the United States, is looking for a dedicated Director, Business Development to join the growing team in our Newton, MA location. We offer the ability to work at our headquarters in Boston or remote.

Position Overview 

The Director, Business Development is a trusted representative for Examity out in the assessment market, developing excellent relationships, contributing to the industry with online proctoring expertise, and driving new business. This position...

Burlington |

Description

 

HealthEdge is a cutting-edge software company focused on providing next-generation core administration and care coordination for transformative health plans.  Within our Operations group, the Database Administration team is responsible for maintaining and administering the relational database components of HealthEdge's award-winning SaaS solution hosted in our private cloud.  The Performance DBA will work closely with our Engineering team to optimize the performance of our software.  The role is located at our corporate...

Burlington |

Description

 

The Senior Application Support Engineer is a seasoned individual who will join the team of product experts that support customers getting the most out of our state-of-the-art healthcare applications.  The ideal candidate will have experience providing customer-facing support for enterprise SaaS solutions with a drive to challenge their abilities and to develop deep product expertise. As part of the Support Engineering team, you will utilize a wide range of technologies combined with deep knowledge of HealthEdge’s products to...

Boston |

Our Autonomous Driving Vehicle Operators Serve as the eyes and ears on the road for the engineering teams, providing subjective feedback and objective data as they navigate various real-world driving environments to validate the Autonomous Driving features. The successful Vehicle Operator has a curious mindset and constantly questions "why" things happen. He/she will also have good attention to detail and be able to quickly and concisely describe their thoughts and move on to the next observation.

What you'll be doing:

  • Safely operate prototype-level...
Boston |

The Role

AceUp is looking for a Coach Success Manager (CoSM) who is interested in supporting our rapidly growing company in delivering our mission: to empower professionals to maximize their impact through transformational coaching, enabled by technology, backed by data. We seek a highly motivated, creative individual who loves building relationships with coaches, maintaining and improving processes, coming up with creative solutions, and supporting coaches to deliver great...

Boston |

The Role

As an AceUp Account Manager you are the main relationship holder, responsible for execution and the delivery of AceUp’s service promise to your accounts. You’re a key member of AceUp’s Customer Success team and collaborate closely with our Sales and Coach Operation teams. This position reports to the Director of Customer Success. Internally at AceUp we look to you as the voice of our customers.

...
Somerville |

WHO WE ARE:

At ActBlue, we build and run a powerful, modern online fundraising platform for Democratic campaigns, progressive organizations, and nonprofits working to create a better future. Were a nonprofit organization ourselves, and we work to make it really easy for these groups to run grassroots fundraising programs. The result? We're putting power back in the hands of small-dollar donors.

Since 2004, campaigns and organizations across the country have raised almost $6 billion using our tools, with an average contribution size of $38 right now....

Burlington |

JOB DESCRIPTION:

Nothing is more critical to 128 Technologys momentum than retaining and growing our world-class client portfolio. The Implementation team is tasked with ensuring they get the most out of our industry-leading solution. We are investing heavily in building out our Implementation model to help clients unlock the full potential our product delivers. They are available to ensure that new deployments, the experience, and adoption of 128 Technology are as frictionless as possible. Our customer networks include Enterprises, Service Providers, Government agencies...

Boston |

Were looking for a leader for our support team who is passionate about providing awesome customer experiences within an entrepreneurial and dynamic environment. As our Support Manager, youll interact directly with customers on a daily basis and contribute to developing initiatives to improve the customer experience while supporting and mentoring our amazing support engineers. This is an awesome opportunity to lead a team of support engineers who are excited about helping our customers work through their support concerns.

You are:

  • Empathetic: you can put...
Cambridge |

Superpedestrian is seeking a part time Customer Service Associate at our Cambridge, MA headquarters. This person will assist our riders by providing them with product information and helping to resolve service issues.

Qualified candidates will have significant experience in direct customer service, and a history of exceeding performance indicators. Familiarity with CRM systems and practices is a must. We are looking for a highly motivated individual who is adept at operating effectively during periods of high pressure while remaining professional and achieving consistent results....

Somerville |

To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world.

The 3D printing industry is exploding, and materials development presents one of the greatest opportunities to innovate in 3D printing. New materials allow us to expand our user base and branch out into new applications. Our materials science team works closely with hardware and software engineers to develop and troubleshoot new resins that produce the...

Somerville |

To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world.

User satisfaction lies at the heart of Formlabs success. The capabilities of our desktop technology are growing rapidly, and so are the needs of our team. Were looking for:

  • Expert teachers to help our customers learn the ropes of 3D printing
  • Problem solvers to figure out what went wrong and how to fix it
  • Empathetic...
Boston |

Video Producers are responsible for overseeing the production of high-quality video and audio content that helps Klaviyo customers learn ecommerce marketing strategies and best practices to grow their businesses. You will manage video and audio content projects from start to finishfrom ideation to storyboarding to filming to editing to collaborating on distribution plans to measuring performance. 

Youll creatively tell stories through both short and long-form video and audio content (60-second tutorials, short animations, videos for certifications and courses, podcasts, etc.), and...

Cambridge |

We are excited to be seeking a Customer Success Manager to join our team! You will be an integral part of our Customer Success team and will be tasked with thinking critically and creatively about how to best support our clients to drive their business success with our support.


What Youll Be Doing:

  • Handle both inbound and outbound calls and emails, building and maintaining strong relationships with our client base, while supporting agents utilizing our EverQuote Pro platform.
  • Be a strategic consultant for our agency business, in a role...
Waltham |
As a Tier 2 Technical Support Specialist, this is the first escalation point within the Network Operations Center Organization.  Technical issues that cannot be resolved by Tier 1 support staff escalate these issues to a Tier 2 Technical Support Specialist.  This Tier 2 Specialist is capable of troubleshooting, resolving, and documenting most issues. This position works closely with the Customer Success Tier 3 Engineering team.  
 
In this role you will:
  • First escalation point for issues that Tier 1 support could not...
Waltham |
About the role:

Vecna Robotics seeks dedicated, service oriented people to join its Network Operation Center (NOC). You will work with cutting edge technology and tools to assist robots at customer sites and ensure continuous operations and high customer satisfaction. We are looking for team oriented individuals who love troubleshooting, root cause analysis, and helping others. This is a full-time, salaried role from 7pm-7am on a 3/2 schedule (3 days on, 2 days off, 2 days on, 3 days off, etc.). Schedule includes work every other weekend. 

In this role, you will...

Waltham |

About the role:

Vecna Robotics seeks a Tier 1 Technical Support Specialist to join our Network Operation Center (NOC) team. In this role, you will work with cutting edge technology to assist robots at customer sites to ensure continuous robot operations. The ideal candidate possesses service-oriented experience and is a team-oriented individual who enjoys troubleshooting, performing root cause analysis, and providing great customer service. 
 
This is a full-time, salaried role and you must be able to work a “12 hour” shift on...
Waltham |
About the role:

Vecna Robotics seeks a Technical Support Engineer to join its Network Operations Center. These cross-functional engineers manage all technical issues with our robots from the field that cannot be resolved by Tier 1 & 2 technical support staff, and are responsible for root cause analysis, quality assurance planning, monitoring of regression and performance trends, mentoring and training of Tier 2 staff, and complex site configurations and path tweaks during active robot deployments. This role works closely with project managers and deployment engineers,...

Waltham |
About the role:

Vecna Robotics seeks a Technical Support Engineer to join its Network Operations Center. These cross-functional engineers manage all technical issues with our robots from the field that cannot be resolved by Tier 1 & 2 technical support staff, and are responsible for root cause analysis, quality assurance planning, monitoring of regression and performance trends, mentoring and training of Tier 2 staff, and complex site configurations and path tweaks during active robot deployments. This role works closely with project managers and deployment engineers,...

Waltham |
About the role:

Vecna Robotics seeks a detail-oriented and results driven Project Manager with experience managing technically complex projects involving deployment of products/systems at customer sites.  The ideal candidate will be excited about automation with a proven track record of excellence.  They will take pride in deploying automated systems from the initial project kickoff through to the achievement of fully autonomous operations.  The Project Manager will lead deployment projects, coordinating activities with the site lead/management, deployment...
Waltham |
About the role:
 
Vecna Robotics seeks a highly motivated and detail oriented Deployment Engineering Manager to oversee teams deploying technically complex products and systems at customer sites.  The ideal candidate will be excited about automation and possesses a proven track record of excellence.  They will take pride in deploying automated systems, understanding the challenges of automation, and working with customers to bring an automated system to life.  They will lead all onsite deployment operations and provide supervision and...
Waltham |
About the role:
 
Vecna Robotics seeks a Deployment Engineer to work directly with customers to bring an automated system to life. The Deployment Engineer will assist in onsite deployment operations and serve as an on-site Vecna Robotics presence from the start of deployment until the system is operating in production. The ideal candidate is excited about automation, is highly motivated and detail oriented. This is a full-time, salaried role.

In...
Braintree |

The Implementation Specialists is a key member of the Operations team. Their responsibility is to execute add on add-on projects and implementation delivery activities. The Implementation Specialists must use project management skills as well as knowledge and professional experience to complete all assigned delivery task efficiently.   

The expectation is that the Implementation Specialists will:   

  • Execute project delivery tasks:  
  • Assist Project Manager with documenting integration plan.   
  • Assist Project Manager with documenting project...
Braintree |

The Client Boarding Specialist is a critical member of Invoice Cloud’s delivery team. Working with our Implementations Project Managers, Clients, Payment Partners, and Sales, the Boarding Specialist supports the onboarding of new and existing clients to our platform. Responsibilities include, executing requests submitted by project managers, create or modify client profiles, complete 3rd-party on-boarding forms, and effectively communicate with the client to ensure accurate setup.

The Boarding Specialist must use skills such as positive customer engagement, organization, time...

Boston |

About Drift  

Drift is the Revenue Acceleration platform that combines chat, email, video, and automation to remove the friction from business buying. With Drift, you can start conversations with future customers now, on their terms -- not days later. There are over 50,000 businesses that use Drift today to generate more revenue, shrink sales cycles, and make buying easy. Our mission is to use conversations to make business buying frictionless, more enjoyable, and more human.

About the role and team

We put the customer at the center...

Boston |

About HqO

HqO is a fast-growing company that is revolutionizing the commercial real estate industry by better connecting landlords to their building tenants. We help landlords enable tenant experiences that surprise and delight through software, provide them with data to drive decisions, and ultimately increase the value of their assets. At HqO, each and every person plays an important role in shaping the future of our company and the industry itself. Join us as we empower the real estate companies to provide incredible experiences and build a stronger community for their tenants...

Boston |

The SEO Specialist is responsible for executing day-to-day operations that will enable Klaviyo customers find content that will help them grow their businesses. Youll own and manage SEO for the entire self-serve org, which includes Academy, Growth, and Community, to ensure that customers find answers to their questions through branded search. Youll work closely with marketing to align our SEO strategies to drive business outcomes. 

Academys mission is to enable our customers to grow their businesses through self-serve content (e.g. help center articles, courses, on-demand training...

Boston |

Technical writers create critical FAQs, how-to guides, product documentation, and other resources for the Klaviyo customer base. The Academy teams mission is to enable our customers to grow their businesses through self-serve content, so youll be playing a critical role in helping both Klaviyo and its customers achieve business goals.  

As a technical writer at Klaviyo, youll cultivate an understanding of our customers and their needs, learn how ecommerce businesses work inside and out, and translate that into content that helps our customers grow.

A successful candidate has...

Boston |

Academy Content Specialists are responsible for executing day-to-day content operations and will create high-quality, relevant, and engaging content to help Klaviyo customers grow their businesses. Youll create strategic content across a variety of different formats, but primarily written and video content. Youll collaborate closely with fellow members of the Academy team, marketing, sales, and customer success more broadly to create interesting and educational content. 

Academys mission is to enable our customers to grow their businesses through self-serve content, so youll be...

Boston |

Salsify pioneered the first Product Experience Management (PXM) platform to help brand manufacturers win more sales, and grow market share online. We work with a growing roster of hundreds of leading brands across the globe including Coca-Cola, Bosch, GSK, Rawlings, and Fruit of the Loom. Weve come a long way since starting in a Boston basement in late 2012, and now have great, happy customers across the entire supply chain, from brands to distributors to retailers to marketplaces.

As Salsifys Customer Support team grows, we are looking for...

Somerville |

Who youll work with

Recorded Future supports security teams at some of the most ambitious organizations on the planet. The Senior Threat Intelligence Consultant is a function of our Intelligence Services group, managing and implementing all aspects of customer success activities with our clients. 

What youll do

Were seeking a Senior Threat Intelligence Consultant to support our Enterprise customer accounts. In this role, you will interact with all roles in cyber security, such as...

Somerville |

To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world.

The optical system is a core component of many Formlabs products. The designs balance high precision with an accessible cost point, and typically drive the performance of the overall system. Our optical engineers work on the entire life cycle of the products they create - from the first whiteboard sketch to assembly at high volumes. We work quickly to...

Boston |

About Drift  

Drift is the new way businesses buy from businesses. With its quickly evolving set of tools and playbooks, Drift is the worlds leading conversational marketing platform, trusted by top enterprise businesses like Marketo, Okta, Outreach, Ellie Mae, and over 150,000 other businesses. Sales and marketing teams rely on Drift to connect now with the customers who are ready to buy now. Based in Boston, Drift was founded by serial marketing technology entrepreneurs David Cancel and Elias Torres and is backed by leading venture capitalists including CRV,...

Cambridge |

Company Description

Tamr is the enterprise-scale data unification company trusted by industry leaders like GE, Toyota, Thomson Reuters, and GSK. The companys patented software platform uses machine learning supplemented with customers knowledge to unify and prepare data across myriad silos to deliver previously unavailable business-changing insights. With a co-founding team led by Andy Palmer (founding CEO of Vertica) and Mike Stonebraker (Turing Award winner) and backed by founding investors NEA and backed by founding investors NEA and GV, Tamr...

Boston |
 
 About Starry:

Starry is proud to be an Equal Opportunity workplace. Just like the internet service we provide, we do not discriminate. We welcome people from all over the world to share their knowledge and perspectives. At Starry, you can discover the many careers and opportunities that are made possible when you connect people to the limitless possibilities of the internet.
 
Our mission focuses on two things first, on being an internet service provider committed to simplicity, transparency, and delight, and second...
Boston |

About Starry: 

Starry is proud to be an Equal Opportunity workplace. Just like the internet service we provide; we do not discriminate. We welcome people from all over the world to share their knowledge and perspectives. At Starry, you can discover the many careers and opportunities that are made possible when you connect people to the limitless possibilities of the internet.

Our mission focuses on two things. First, were making the experience of accessing the internet simple, transparent, and delightful. Second, were bringing that experience to underserved...

Boston |

Salsify pioneered the first Product Experience Management (PXM) platform to help brand manufacturers win more sales, and grow market share online. We work with a growing roster of hundreds of leading brands across the globe including Coca-Cola, Bosch, GSK, Rawlings, and Fruit of the Loom. Weve come a long way since starting in a Boston basement in late 2012, and now have great, happy customers across the entire supply chain, from brands to distributors to retailers to marketplaces.

In this individual contributor role, you will lead client engagements from a business side, acting as...

Watertown |

We are looking for a Service Integrity Associate to join our Technology Enabled Services division. You will be responsible for the delivery and execution of business solutions. Your mission will be to develop and implement solutions to improve customer value and athena operational efficiency. But enough about us; lets talk about you.

You are a critical thinker who creates business cases, influences stakeholders, and demonstrates command of the technical and industry knowledge. You are an effective team member and display initiative and flexibility in team goal orientation in an...

Boston |

About You:

We are looking for an experienced Business analyst for our growing business who will be integral in working with both Clients and internal development teams. The role provides the direction of the assigned work components for a product, platform or project and by interacting with clients, technical architects and engineering determines scope and budget of work helping to both draft the statement of work and execute upon it. Through the management of the project this person also builds and maintains client relationships while looking to expand...

Boston |

ABOUT YOU

We are growing and looking for the best of the best to join our team. We are looking for an Account Manager with Professional Services experience who drives towards and thrives on 100% client retention, who clients and team members trust at being the primary account-level contact to solve problems, get results and guide the way. You understand your client’s business inside and out, and you know where they are going next. You’re a strong leader, facilitator, have great gut instincts and know what it takes to build lasting relationships.

...
Boston |

Position Overview

The right candidate will thrive in a dynamic environment, contribute innovative ideas, demonstrate flexibility, and drive customers towards strategic goals. The Enterprise Customer Success Manager is responsible for managing a defined book of business to ensure our largest Enterprise-level customers successfully deploy, optimize, and maintain Rapid7 solutions and continue to renew their licenses year-over-year.

CSMs are the customer relationship leaders that secure long-term relationships, drive adoption of Rapid7 solutions, team with Account...

Boston |

Position Overview
The Rapid7 Customer Success Managers are the backbone of our relationships with our customer base. They are responsible for managing a defined book of business to ensure their customers successfully deploy, adopt, and maintain Rapid7 solutions and continue to renew their licenses year-over-year. Customer Success Managers are highly motivated customer relationship leaders that secure long-term relationships, drive adoption of our tools, generate referrals, identify upsell and cross-sell opportunities, and drive customer loyalty. An exceptional Customer...

Boston |

Customer Success Engineer Job Overview

  • Do you enjoy helping customers to overcome challenges and achieve their goals?

  • Are you one who embraces a challenge, understands that its ok to be uncomfortable, and relishes the opportunity to grow your skill set and your abilities by stretching yourself?

  • Can you think critically to solve difficult technical problems and provide solutions that may not be apparent?

  • Will you put yourself in the customers shoes to ensure you are providing an exceptional customer experience...

Watertown |

We are looking for a Service Integrity Associate to join our Technology Enabled Services division. You will be responsible for the delivery and execution of business solutions. Your mission will be to develop and implement solutions to improve customer value and athena operational efficiency. But enough about us; lets talk about you.

You are a critical thinker who creates business cases, influences stakeholders, and demonstrates command of the technical and industry knowledge. You are an effective team member and display initiative and flexibility in team goal orientation in an...

Watertown |

We are looking for a Service Integrity Senior Associate to join our Technology Enabled Services division. You will be responsible for the delivery and execution of business solutions. Your mission will be to develop and implement solutions to improve customer value and athena operational efficiency. But enough about us; lets talk about you.

You are a critical thinker who creates business cases, influences stakeholders, and demonstrates command of the technical and industry knowledge. You are an effective team member and display initiative and flexibility in team goal orientation...

Watertown |

We are looking for a Service Integrity Manager to join our Technology Enabled Services division. You will be responsible for managing a team within a Service Integrity function that aligns with one of athenahealths core services: Denials Management. You will set initiatives that deliver scale and optimization to our core services achieved by redesigning business processes and applying automation in pursuit of scale, accuracy, and efficiency. But enough about us; lets talk about you.

You are a critical thinker who creates business cases, influences stakeholders, and demonstrates...

Boston |

Channel Customer Success Managers (cCSMs) at Klaviyo play a critical role in developing and supporting our agency partner ecosystem.  Channel Customer Success Managers support the Agency Partner Program's mission to help our partners and their clients (Klaviyo customers) grow, by coaching and enabling our Agency Partners to deliver exceptional service to their clients.  We are looking for a cCSM who is passionate about customer success while providing a great experience to agency partners and their clients (Klaviyo customers) as they scale their...

Somerville |

To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world.

The optical system is a core component of many Formlabs products. The designs balance high precision with an accessible cost point, and typically drive the performance of the overall system. Our optical engineers work on the entire life cycle of the products they create - from the first whiteboard sketch to assembly at high volumes. We work quickly to...

Waltham |

The SDA Technical Lead is a product support expert on multiple Carbon Black products. This is a critical role in the Support Organization to ensure the technical success of the Global Service Desk team and our ability to provide expert level Technical Support to the rapidly expanding customer base.

The Technical Lead for the SDAs is seen as a highly respected trusted mentor/leader within Service Desk team, Entire support team, Customer Success, Sales, IT and Engineering teams.

You are a mentor to the team, expanding their level of customer care, triage/troubleshooting...

Waltham |

The SDA Technical Lead is a product support expert on multiple Carbon Black products. This is a critical role in the Support Organization to ensure the technical success of the Global Service Desk team and our ability to provide expert level Technical Support to the rapidly expanding customer base.

The Technical Lead for the SDAs is seen as a highly respected trusted mentor/leader within Service Desk team, Entire support team, Customer Success, Sales, IT and Engineering teams.

You are a mentor to the team, expanding their level of customer care, triage/troubleshooting...

Somerville |

To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world.

Our growing R&D Engineering team is a mix of mechanical, systems, electrical, optics, and software engineers. We are the mad scientists that develop and improve Formlabs products. Our team works closely with other engineering teams to research and develop our next-generation printers and materials. We use engineering, physics, and experimentation to...

New York |

We are a leading data analytics company that services some of the largest political, advocacy, and commercial organizations in the country. Applecart has led analytics, targeting, and polling efforts for Presidential campaigns, major ballot initiatives, Congressional races and campaigns at every level of the ballot. In order to help organizations that don’t often have the benefit of a large grassroots following or clear demographic coalitions on their side, we developed the Social Graph -- a database that identifies more than 17 billion social relationships between over 250 million...

Framingham |

The Opportunity:

Our Customer Success Managers are responsible for ensuring our customers receive an outstanding customer experience. Our Customer Success Managers work directly with production customers to enhance their overall user experience with Workhuman. They are committed to working with customers throughout the customer’s lifecycle and ensuring each customer receives maximum value from our solution.  We work with our customers to build relationships, learn about their businesses, and drive value based on our customers defined goals and...

Boston |

Don't quite see the role you're looking for?  Send us your resume so we can keep you in the loop as we grow You can also keep up to date with the latest Drift news and events here!

About Drift

Drift is the Conversational Marketing platform that combines chat, email, video, and automation to remove the friction from business buying. With Drift, you can start conversations with future customers now, on their terms -- not days later. There are over 50,000 businesses that use Drift today to generate more...

Waltham |

At Yottaa, we’re dynamically changing how major retailers think about the eCommerce channel. By improving site performance by over 30%, our Acceleration Platform makes the shopping experience fast, smooth, and engaging. It gives our clients the freedom to innovate with new technologies, significantly increase their conversions by almost 10% on average, and it allows them to direct their development resources to create new functionality.

Your Role

Yottaa is seeking a strong technically skilled and customer focused Technical Account Manager. This role is...

Boston |
The Customer Support Engineer interacts with DipJar’s 4,000+ nonprofit customers who use DipJars to fundraise, helping them overcome any challenges they encounter during the customer journey.  From purchase, to set up, to collection of donations and distribution of funds, the successful Customer Support Engineer will provide dedicated support to expediently resolve technical challenges, directly impacting customer satisfaction and loyalty. 
 
DipJar is a small but passionate team that is growing quickly. You'll have lots of room to grow with us, so if you are...
Boston |

About Drift

Drift is the Conversational Marketing platform that combines chat, email, video, and automation to remove the friction from business buying. With Drift, you can start conversations with future customers now, on their terms -- not days later. There are over 50,000 businesses that use Drift today to generate more revenue, shrink sales cycles, and make buying easy. Our mission is to use conversations to make business buying frictionless, more enjoyable, and more human.

About the team

We put the customer at the center of...

Boston |

SimpliSafe is a leading innovator in the home security industry with one mission: to make every home secure.

We believe in democratizing home safety. As our co-founder Chad Laurans aptly put it, you shouldnt have to ask for permission to secure your home. You should be able to do it yourself.

SimpliSafe protects over 3 million Americans and were growing at a rapid pace. We pride ourselves in being daring innovators, humble cooperators, and data-driven thinkers. We go wherever the best...

Boston |

First and foremost, Kyruuvians care deeply about our vision to enable human beings to care for human beings, our mission, and our CORE values:


Caring We care about doing the right thing, in the right way, every time.

Ownership We own both our successes and our mistakes, taking responsibility and always learning how to be better.

Respect We respect and celebrate the individual traits that enable each of...

Somerville |

To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world.

A Supplier Industrialization Engineer is responsible for critical component development and qualification activities at suppliers. Your goal is delivering on time deliveries of quality component parts into Formlabs production environment. If you are someone who thrives on driving products to completion we want you as a Supplier Industrialization...

Somerville |

To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world.

Our passion is designing and building powerful 3D printing tools. Our manufacturing team is responsible for research and development of the manufacturing processes for all of Formlabs products. They work cross functionally with mechanical design, electrical, and materials teams.

If youre excited to help us develop and deploy calibration equipment...

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