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Our Opportunity:
Millions of pet parents with unique needs visit Chewy.com looking for products for their beloved pets. We have the task to decide what products would be most useful to them and help them discover those products. How do we do this?
Meet Personalization team @ Chewy. We use best of machine learning techniques and continuously test the outcomes to simplify product discovery for pet parents looking for their pet needs on Chewy.com. Our exceptional multi-disciplinary team of data scientists, data engineers, software engineers and product managers work together to power personalized recommendations and product discovery for pet parents. Our team has single threaded ownership of the space allowing us to decide impactful products that we can experiment, measure with metrics and deliver at a fast pace.
We are hiring a Senior Director of Product Management for our Personalization team in Boston, MA. This is a Senior people leader that will have exposure across the entire business, influencing the vision and implementation of experiences for our customers which are fun and never robotic. You bring experience spanning development or customer facing products, software engineering and design. This role offers a great opportunity for professional growth with the leading online pet retailer in the US. You will have a unique opportunity of providing pet parents with a personalized, easy and integrated experience on Chewy.com.
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What You'll Do:
- Owning development and communicating the long-term vision and goals that drive strategies for a portfolio of products
- Recruit, hire, and mentor exceptional team of product managers and product analytics specialists
- Influencing investment choices that will provide long-term innovation in the space
- Guiding cross-functional teams of product managers, engineers, designers, and analysts while playing a key role in organizing and communicating their work across the organization
- Collaborate with leaders across business, setting product strategy, prioritizing features, building consensus, coordinating feature releases and managing internal/external communications
What You'll Need:
- 12+ years of experience building and operating products/services at scale
- A history of owning, developing, and communicating long-term vision and goals that drive strategies for a portfolio of products
- Working in a culture of experimentation, learning, and innovation in order to solve user needs within the domain
- Owning the test-and-learn roadmap to inform the product portfolio
- A track record of building high-impact products demonstrating measurable business impact
- Position may require travel
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Employee Testimonials
It’s amazing working with such a diverse group of talented people at Chewy! I really love the culture of fun, collaboration, hard work, and innovation that I’ve seen throughout the company. I especially am impressed the lengths our company strives to wow our customers. I’ve witnessed first-hand how our customer service representatives not only encourage the passion of pet parents, but share their own. I’m grateful for the opportunity to learn so much new technology and the world of e-commerce.
The environment at Chewy is energizing and there is a strong sense of purpose. Our focused attention to the customer leads to great enthusiasm for the work we get to do. There is real comradery on the teams as well – our team frequently lunches together which lends to a friendly work environment, collaboration, and innovation. Having dogs in the office doesn’t hurt either!
The company known for best in class Customer Service knows how to keep its internal customers (our team members) happy, too. There is a positive energy and vibe the moment you set foot in the office. The workforce at Chewy is a vibrant mix of diversity in all aspects but one thing that is common is the shared belief of being the best in class at whatever job function one is in.
Working at Chewy is fast-paced, challenging, and very fulfilling. Each person here has the opportunity to have a profound effect on how we wow both our internal and external customers. We place a very high value on customer service here at Chewy and regardless of what you are working on, the customer satisfaction is always going to be #1. By everyone working towards the same common goal, teamwork organically happens in everything we do.