CloudHealth Technologies: Spanish Speaking Technical Account Manager (Channel)
100 Summer Street
Boston, MA 02110

Employee Testimonials

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*** This role can be located in Austin, TX or Boston, MA ***

***Fluency in both Spanish and English required***

CloudHealth by VMware is looking for highly motivated, visionaries who will be responsible for providing account management, technical advisory, and relationship oversight for our strategic accounts.

About You:

You love being on the front lines of the business partnering with best-in-class customers, internal executives, and developers to communicate technical context required to make improvements to the customer experience and software solutions. You’re looking for an opportunity to be on the forefront of the cloud revolution and possess a strong technical background with experience supporting cloud computing products, services, and solutions.

You Will:

  • Utilize product domain expertise to serve as a trusted technical advisor and account manager.
  • Maintain and develop ongoing relationships with our largest and most strategic Channel Partners.
  • Improve customer value by applying standard methodologies and standardization across your customers’ environments to reduce costs, increase efficiency, and automate cloud operations.
  • Advance adoption of the CloudHealth platform within our customers’ organizations by crafting a well-communicated plan, encouraging enterprise-wide teamwork, and providing frequent assessments to highlight results against common goals.
  • Be a primary point of contact for tech-related questions and coordination of issue management and problem resolution.
  • Act as a customer advocate, responsible for conveying customer requirements, feature requests, feedback, etc. to Product Management and Executive Leadership.
  • Oversee and lead customer onboarding, strategic planning, service enablement, consultative services, and product demonstrations on new features and services.
  • Have a good understanding of the Channel space and have worked before with MSPs, VARs, GSIs, and Telcos

You Have:

  • Fluency in English and Spanish (Portuguese is a plus)
  • A 4-year college degree, preferably with a technical focus; Computer Science, Math, or related background is highly desired.
  • 5+ years of relevant experience in pre/post-sales account management, consulting, or professional services.
  • Experience supporting enterprise IT products or services with practical understanding of cloud-centric architectures.
  • Experience and familiarity with cloud platforms is a plus (e.g. AWS, Azure, etc.), a real passion for new technologies is a requirement.
  • Ability to guide customers through their software implementation and drive adoption is a key requirement.
  • The ability to work in a dynamic team-oriented environment, using company resources to tackle customer challenges/requirements.
  • Strong attention to detail and quality of work, suitable for customer facing materials.
  • Strong problem solving and analytical skills.
  • Strong communication, time management, problem solving, project management, and social skills.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Full-time

Employee Testimonials

Jeff Wharton
Director, Digital and Demand Gen

This is, hands down, the smartest, most motivated, and highly collaborative group of people I have ever had the chance to work with and I can honestly say that I’m more excited than I've ever been to come to work every day.

Shabrina Jauhal
Solutions Architect

I love being in such a hot market, getting exposure to customers and service providers alike. What really makes my job special, however, is CloudHealth Tech’s company culture. I work with very talented and smart people. 

Kartik Balasubramanian
Senior Technical Writer

At CloudHealth, it really comes down to the people and the culture. Each and every CloudHealth employee is relentlessly focused on customer success and innovation. There’s only one way we celebrate victories and tackle challenges: we do it together.

Mike Giacometti
Manager, Technical Account Management

CloudHealth is an incredible place to build your career. At CloudHealth, you are surrounded by some of the best, brightest, and most driven people in the Boston startup scene.