: Solutions Specialist

Company Description

Have you imagined working in an environment driven by a passion and desire to not only outperform, but also outbehave the market? Since 2011, Flywire has been that company, creating solutions that break barriers, and teams that always look at the next disruptive way to move Flywire and its customers into the next phase of global payment solutions.

Job Description

We, at Flywire, are looking for a bright, self-motivated, and hardworking SolutionsSpecialist. This individual will support our Solutions, Customer Success, Relationship Management, and Sales teams to ensure onboarding excellence. Interested candidates should bring high-quality organization and administrative skills along with an interest in project management and process improvement into a quickly growing and dynamic team.

Key Responsibilities:

  • Configure customized payment experiences for new and existing clients

  • Maintain the integrity of CRM data for clients and their configurations

  • Ensure that the agreed implementation process is adhered to

  • Explore possible efficiencies within the implementation process

  • Be the first-line support for customers during onboardingas well as post go-live for any solution-based queries

  • Support in the creation of resources/documentation to benefit the client on-boarding experience

  • As needed, support Solution Consultants with any/all aspects of a client implementation


FlyMate Skills and Qualifications:

  • BA/BS in business, communications or a related field

  • Fluency in English; other languages are a plus

  • Excellent analytical and problem solving skills

  • Strong attention to detail, time management, and organizational skills

  • Technologically savvy or interest in learning introductory technical skills

  • The ability to work alone as well as part of a team

  • Excellent written and verbal communication skills

  • International experience preferred, but not required

Additional Information

Flywire is an equal opportunity employer. With over 30 nationalities across 12different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and were excited to watch our unique culture evolve with each new hire.

Flywire participates in E-Verify for all U.S. employees.