: Solutions Engineer
38 Chauncy Street
Boston, MA 02111

Employee Testimonials

Video

About HqO

HqO is a fast-growing company that is revolutionizing the commercial real estate industry by better connecting landlords to their building tenants. We help landlords enable tenant experiences that surprise and delight through software, provide them with data to drive decisions, and ultimately increase the value of their assets. At HqO, each and every person plays an important role in shaping the future of our company and the industry itself. Join us as we empower the real estate companies to provide incredible experiences and build a stronger community for their tenants.

Were excited to grow our team and have lots of opportunities for career development, so if youre passionate about what you do and want to work in a fun and growing industry, join us!

About the Role

HqO Solutions Engineers are technology experts who work closely with our developer partners to bring their products and solutions to market via the HqO Platform. Solutions Engineers will support HqOs marketplace model by accelerating the growth of our developer ecosystem and 3rd party integrations. The role requires a deep understanding of the disparate customer cases and technical applications that are core to HqOs business.

Responsibilities:

  • Guide new and existing partners to build and integrate applications on HqOS Platform
  • Develop expertise on CRE tech stack and applications/functionalities across the market
  • Work in tandem with marketplace team to identify and evaluate new developer prospects
  • Support HqOs Marketplace model by reducing friction for 3rd party developers
  • Serve as developer persona and evangelist at HqO
  • Facilitate rollout of existing integrations to new customers
  • Troubleshoot any issues that arise with our app developer community. This could include debugging logs, direct database queries, simulating and tracing API calls, etc.
  • Share developer/market trends with HqO product and engineering teams. Triage integration and developer tool requests to product as applicable.
  • Project manage partner development process
  • Provide as-needed pre-sale support to customer team on development partners and functional capabilities
  • Establish reference documentation for both internal and external audiences

Qualifications:

  • Ability to develop comprehensive knowledge of development partner capabilities and product lines. Aptitude for learning new technologies quickly
  • Customer experience and success mindset and skills
  • Ability to interface and communicate effectively with executive leadership, technologists, and sales people at developer companies
  • Computer science or comparable background preferred
  • Understanding of commercial real estate technologies a plus
  • Desire to work across internal and external orgs to deliver solutions for HqO developers
  • Familiarity with server-side programming languages used for API integrations
  • Leverage reporting APIs, automated email reports, and other creative methods of data delivery to provide our publisher clients with a consolidated view of their usage and performance across our building portfolio.
  • Understand of client-side technologies like JavaScript, iOS, and Android
Full-time

Employee Testimonials

Alissa Greco
Marketing Operations Manager

Everyone here is really supportive, and is willing to help you no matter what. We all have the same goal to achieve something great together. It’s also a very transparent workplace which I find incredibly valuable.

John Bosch
Director of Tenant Experience

There is no better feeling than helping our customers make the lives of their tenants a little better. It's an incredible opportunity to be on the front lines of the Tenant Experience movement, and to see how much we've helped our customer base adopt this new approach to a new category of commercial real estate technology.

Jeffrey Bachand
Full Stack Engineer, Founding Member

There's no greater reward as an engineer than seeing people use the products you create. HqO gives the opportunity for engineers to create software that interacts with the physical world and solve complex problems that help people with their everyday work lives.