Liaison International: Solutions Consultant
The Arsenal on the Charles
Watertown, MA 02472

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Employee Testimonials

Liaison, a Glassdoor’s Best Places to Work, offers the following:

A place to work with fun, smart, collaborative and driven people.  Liaison is unique in that we are an established and profitable company but have that fast-paced energy and feel of a start-up.  Our SaaS based admissions management software and services helps millions of students take the next step in their academic career and is utilized by over 5,000 academic programs!!  

Purpose

The Solutions Consultant is responsible for actively driving and managing the technology evaluation stage of the sales process and working in conjunction with the sales team as the key technical advisor and product advocate for Liaison’s products. The incumbent will be articulating technology and product positioning to both business and technical users.  They must be able to identify all technical issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process.  The Solutions Consultant evaluates business processes in order to prepare, present, and promote the sale of business solutions, while ensuring the overall sales process quality for proper implementation and profitability of deals.

Accountabilities

  • Participates in customer facing meetings to align strategies and determine business and technical requirements that will be used in developing solutions or solution alternatives
  • Rapidly determines the fit between a client’s requested launch and the defined launch criteria of Liaison’s products 
  • Prepares and delivers technical proposals and analysis for existing and potential customers
  • Responsible for driving solutions by supporting Sales teams in defining, positioning, and designing technology solutions
  • Regular travel for onsite demonstrations
  • Periodic travel for sales meetings, conferences, and training
  • Articulates and conducts in-depth product feature benefit discussions as they relate to Liaison offerings
  • Gains customer acceptance by explaining or demonstrating cost reductions and operational improvements.
  • Works closely with the sales team on RFP/RFI responses and proposal preparations
  • Develops sales tools and training materials for presentation to the Sales team, keeping informed on the latest developments in core products and provides product training to Liaison's internal staff
  • Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies

Position Requirements

  • Bachelor's degree, preferably in a technical area, or equivalent experience
  • Minimum of 3 years of experience in a Solutions Consultant role or related field
  • Strong working knowledge of cloud services and other technologies found in our customers’ environments
  • Experience in supporting education-based SaaS solutions would be strongly preferred but is not required
  • Experience in demonstrating CRM and online application strongly preferred but it not required
  • Strong technical writing skills
  • Strategic, analytical and operations-focused, who can recognize market opportunities
  • Highly ambitious and intuitive self-starter with ability to get things done
  • Detail oriented with strong interpersonal and presentation skills
  • Excellent teamwork skills to quickly establish strong working relationships with customers as well as company peers
  • Demonstrated skill with developing efficient and creative solutions in a dynamic, fast-paced environment
  • Ability to manage time independently in order to meet multiple deadlines
Full-time

Employee Testimonials

Lara Johnson
Customer Service Representative