Job Post

Solutions Consultant

Everbridge
25 Corporate Dr., 4th Fl
Burlington, MA 01803

Description

Solution Consultants provide onsite and remote consulting services to new and existing Everbridge Corporate, State and Local Government, and Healthcare customers. This responsibility includes training, recommendations on best practice use of the system, requirements gathering, solution design, software configuration, technical support, and documentation.


This individual will have excellent analytical and communication skills providing professional services in the arena of technical product implementation, training, and adoption for customers in our corporate and government business.  In addition, this position provides the value added service of review and assessment of our client’s existing security, emergency management, business continuity and disaster recovery plans.

About the Team:

  • This role works closely with security, business continuity, and risk management professionals throughout North America. Additionally, the Solution Consultant will interface with, Sales Engineers, Operations and Product Development personnel, and other Professional Services Consultants within Everbridge. We are seeking an energetic and motivated person who enjoys working in a fast-paced environment.
  • Learn more about Everbridge and see photos of our office    here .
  • Meet the Everbridge team    here.

Job Duties:

  • Work directly with customers to understand how they will use the Everbridge Suite for deploying an enterprise-level Critical Event Management solution in their environment.
  • Provide analysis of a customer’s current processes and recommend solutions to address any gaps in processes.
  • Present in-classroom, instructor-led, lab-centric training following a standard but customizable curriculum.
  • Provide knowledge expertise “best practices” that can be implemented through consulting services.
  • Design and present customized product demonstrations to emphasize the features and benefits in delivering the whole solution value proposition.
  • Provide input into new product functionality and future direction of the product based on customer interactions and enhancement opportunities.
  • Provide professional services supporting specialized implementations resulting in smooth, well-coordinated projects which meet targeted live dates and budgets.
  • Perform technical configuration and integration tasks required for project completion, set up and configuration.
  • Document all client calls, emails and any other communication and enter the information into the Client Care CRM (Salesforce.com).
  • Ensure proper, proactive, and consistent communication of status to the deliverables.

Required Qualifications:

  • 3 - 5 years professional experience in a consulting or customer-facing training role in a technology provider working with corporate customers.
  • Proven track record in coordinating internal departments and resources to solve complex customer support or implementation challenges.
  • Experience in developing or tailoring training curriculum to a specific customer’s needs, and/or producing documentation from boilerplate or examples tailored to a specific customer.
  • Attention to detail
  • Problem analysis and problem solving
  • Customer service orientation

Preferred Qualifications:

  • Strong project management skills and discipline
  • Quality inspection, auditing and testing experience
  • Knowledge of web-based software application implementations
  • Experience or training in computer applications/software support highly preferred
  • Ability to travel up to 50%

About Us

Our team makes a difference during the most difficult times and challenging situations. Our people are dedicated to solving problems. Our software was built to save lives. Our unifying mission is to keep people safe and businesses running

Headquartered in the great cities of Boston and Los Angeles, with operations across the world, our team of 750+ dedicated employees support more than 4,200 global customers every day in their most crucial moments. During public safety threats such as active shooter situations, terrorist attacks, or severe weather conditions—as well as during critical business like IT outages or cyber-attacks—customers rely on our SaaS-based platform to quickly and reliably aggregate and assess threat data, locate employees and first responders, automate a pre-defined communications processes, and track progress on those response plans.

Our culture is all about “Making a Difference,” and we are proud to serve:

  • 9 of the 10 largest U.S. cities
  • 8 of the 10 largest U.S.-based investment banks
  • 7 of the top 10 U.S. technology and telecom companies
  • 25 of the 25 busiest North American airports
  • 7 of the 10 largest U.S. healthcare systems
  • 6 of the 10 largest U.S. retailers

As we continue to grow and transform the field of critical event management, we need passionate, committed individuals to help us carry out our mission.  Click here to learn more about what we do. If you think you have what it takes to make a difference, apply to be a part of our award-winning team.

Everbridge is an Equal Opportunity/Affirmative Action Employer. All qualified Applicants will receive consideration for employment without regard to race, creed, color, religion, or sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law

Category: Customer Success
Full-time

See What It's Like To Work Here

Hello, we're Everbridge

Our Critical Event Management solutions are used by over 4,000 organizations to keep people safe and avoid and/or lessen disruption to operations when such events as severe weather, workplace violence, active shooters, terrorism, IT and power outages, environmental spills, brand attacks on social media, product recalls, and medical emergencies

Everbridge was founded in 2002 in the aftermath of the tragic events of 9/11 with the mission of helping to keep people safe amid critical situations. 

Our Critical Event Management platform helps manage critical events for 4,500+ customers globally, reaching more than 500 million people in over 200 countries and territories

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