What The Role Involves
- Collaborate with customer development team to guide the implementation of API integrations.
- Develop and refine use cases for new features.
- Acquire insights into business processes across many verticals, as you deepen your understanding of client needs and goals.
- Troubleshoot issues and work with the engineering team to resolve them.
- Contribute to support documentation and other internal resources.
- Participate in customer meetings, provide technical advice on highly complex campaigns and use of the Evergage product.
- Mastery of HTML and CSS.
- Excellent communication skills.
- Creative thinker, who is unwilling to settle for good enough.
- Experience in a customer facing role.
- Experience in E-commerce, Marketing technology, and/or a B2B SaaS platform.
- Experience managing a development project
- Experience with MongoDB