: Solutions Adoption Manager
170 Tracer Lane
Waltham, MA 02452

Employee Testimonials

Zoominfo Employee Testimonial
Zoominfo Employee Testimonial

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Client Solution Engineer

The Client Solution Engineer is a key member of the Customer Integrations and Implementation team and has responsibility for assisting clients through the technical implementation of one or more of ZoomInfos customer-facing solutions. Solutions include but are not limited to InboxAI, Engage, FormComplete and Enrich. This is a high-visibility role within an exciting area of the business with a chance to gain domain expertise in all aspects of sales and marketing intelligence technologies and applications.

Essential Functions & Responsibilities

  • Work as a member of the ZoomInfo Solution Engineering and Implementation Team providing hands-on guidance and support to clients during the implementation of ZoomInfo product solutions within the client internals systems
  • Maintain a clear understanding of application integrations within CRM/MAT environments particularly for Salesforce, Marketo, HubSpot, Eloqua, and Microsoft Dynamics, ZoomInfo platform and available solutions.
  • Engage in clear dialogue with clients to customize the ZoomInfo Solution implementation ensuring the solution aligns with client business needs.
  • Deploy strong troubleshooting skills to diagnose and resolve any previously unforeseen issues both during the implementation.
  • Identify, catalogue, and escalate any product defects and or insufficiencies to the ZoomInfo Product Development and Engineering teams for immediate remediation.
  • Train, coach, collaborate, and troubleshoot with others within the organization (namely Sales, Client Support, QA Engineering and product management departments).
  • Hold high-level technical discussions on topics like email protocols, OAuth setup, API , data transformations, CRM workflows and process creation with both internal and external stakeholders.
  • Assist creating technical how-to documents when necessary.
  • Perform a wide variety of professional tasks, which demand a high level of creativity and imagination, as well as a thorough knowledge of the applicable needs and expectations of employees/customers.

Required Education and Experience

  • BA/BS degree.
  • At least 2+ years of technical CRM, Marketing Automation implementation, or Sales Acceleration platform experience.
  • Highly familiar with both Salesforce Lightning and Classic and an ability to quickly and knowledgeably navigate within both environments.
  • Salesforce Admin Certification and/or knowledge of Apex code, SOQL and Salesforce app creation is preferred. 
  • Well versed in CRM reporting, filtering, custom field creation, workflows, triggers, and CRM processes.
  • Certification and/or familiarity with Marketo, HubSpot, Eloqua and/or Microsoft Dynamics is a strong plus.
  • Experience working with Restful APIs and some experience writing code.
  • High capacity to learn and understand technical infrastructure and troubleshooting processes.
  • Must be a problem solver. Ability to research, analyze and provide a solution to newly identified issues.
  • Team focused with strong collaboration and communication skills.
  • Emphasis on attention to detail and quality.
  • Able to be successful in a fast-paced environment that rewards hard work and self-motivation.
  • Exceptional verbal and written communication skills.
Full-time

Employee Testimonials

Zoominfo Employee Testimonial
Breda Hurley
Director, Customer Marketing

I have the opportunity to work on challenging products, achieve success as a team, and have the ability to grow within the organization.

Zoominfo Employee Testimonial
Ryan Parker
Account Executive

I have a support system that empowers me to be as successful as I want to be

Zoominfo Employee Testimonial
Chris Claude
Video Production Manager

My managers are there to support my career and help me grow.

Zoominfo Employee Testimonial
Natalie Bar-Natan
Applications Manager

I can't wait for the weekend to end.