Jump to navigation

Thank You For Signing Up!

We will be launching updates to VentureFizz soon which will include a new profile page and a custom homepage. We will keep you posted on these updates - stay tuned! Continue
VentureFizz Logo
Menu
  • Sign Up
  • Login
  • Cities
    • Boston
    • New York
    • All
  • Companies
  • Job Board
    • Analytics & Data Science
    • Customer Success
    • Hardware Engineering
    • HR, Finance, & Operations
    • IT/Systems/Networking
    • Marketing
    • Other
    • Product Management
    • Sales & Business Development
    • Software Engineering/QA
    • UX & Design
  • Insights
  • Videos

Solution Architect, Technical Solutions

Cogito is searching for an experienced Solution Architect to join our Technical Solutions team. The ideal candidate has a mix of client-facing skills, implementation experience, production support management, and Enterprise level Telephony/Network/Security/Cloud know-how.


You will be responsible for working with current and future Cogito clients to design and deploy enterprise-grade solution integrations with a firm understanding of telephony and networking. You will design technical solutions to solve for potential interoperability challenges between a clients enterprise telephony network and Cogito services.


Post-implementation, you are expected to provide direction, coordination and knowledge sharing with the Production Operations team for issues related to custom engineered solutions that are escalated from the client. Conversant with a broad variety of subjects, you can triage and manage a broad range of issues.


You are empowered to manage your own destiny by prioritizing work and creating processes to improve efficiency in implementations and documenting deployments. You have the drive to make things better, discover root causes, and never stop delivering value to our clients.

Responsibilities:

  • Estimate level of involvement in terms of people, process, and technology.
  • Respond to RFI/RFP to determine how the solution must be developed.
  • Develop, implement, and support Custom Engineering solutions for complex client engagements.
  • Design and implement dedicated direct connections from the client network.
  • Design complex and efficiently operable networks to support real-time protocols.
  • Act as the network subject matter and policy expert in a mix of cloud deployment models.
  • Fault isolation, service recovery, and incident analysis during implementation.
  • Interact with project and development teams to assist in prioritizing slated projects.
  • Manage solution testing with Partners to gain integration certifications

Requirements:

  • 5+ years of software pre-sales, post-sales, provisioning and implementation experience preferably in SaaS or subscription based business model.
  • Strong background in Telephony Systems including Session Initiation Protocol (SIP) experience
  • Experience working with Contact Center domain in PBX, ACD, Reporting, WFO/CallRecording.
  • Experience working in Enterprise level Contact Center environments including Avaya, Cisco and Genesys experience.
  • Working experience deploying Amazon Web Services (AWS).
  • Hands-on design, operation, and support of large, high-availability, global enterprise networks.
  • Multi-vendor hardware and software environments (Cisco and Oracle experience preferred).
  • Executing best practice concepts including RFC, SLAs, and change management.

Desired Experience:

  • Strong understanding of Network Infrastructure, Protocols, and Security.
  • Network applications including VoIP, encryption, SSO.
  • TCP/IP fundamentals (packet level analysis).
  • Network protocols including TCP, UDP, HTTP, FTP, DNS, RTP.
  • ISP, large POP, co-location and revenue-generating network experience
  • Hardware including Cisco, Avaya, Genesys, Gigamon, Sonus and Palo Alto products.
  • Virtualized desktop environments including Citrix and/or ZenApp
  • Experience with CRM integration (i. e. Salesforce.com).
  • Experience with other public or private cloud providers.
  • Working experience with various flavors of Operating Systems, including CentOS and OSX.
  • Working experience with various flavors of Databases including MySQL.
  • Experience with at least one or more major cloud providers (AWS, Azure, GCP)
  • Experience with Docker and one orchestration platform (Kubernetes, AWS ECS, Docker Swarm) is a plus
  • Proficient with one or more IT automation frameworks, such as Ansible, Puppet, Terraform, etc. is a plus




Benefits

- Your choice of comprehensive benefits for you and your - dependents effective on date of hire; health, dental, vision, flexible spending, life insurance, disability, additional voluntary supplemental life insurance

- Pet Insurance

- Employee Assistance Programs (EAP)

- 20 days vacation time, 5 days sick time, 2 floating holidays and 11 company holidays

- 2 "Be Gentle" personal days

- 401(k) retirement plan options

- Competitive pay and bonus eligibility

- Stock options via equity grants

- Ongoing professional development and cross-training

- Company paid parental leave upon hire

- Office Optional policy where Cogicians choose where they work either primarily remote, primarily in office or hybrid

- Ability to support Cogicians anywhere in the US through our Office Optional policy

- Employee Referral Bonus Program

- Employee Resource Groups



#LI-Remote



Equal Opportunity Employer

Cogito is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status or veteran status.


Authorization to Work

Applicants for employment in the US must be authorized to work in the US.

More Jobs at Cogito

Clear Filters
Director, Channel Management
Sales & Business Development
Details
Principal Advisory Consultant
Boston
Customer Success
Details
Senior Business Development Representative - Remote
Sales & Business Development
Details
Solution Architect, Technical Solutions
IT/Systems/Networking
Details
Solution Consultant
Boston
Sales & Business Development
Details
Senior Business Intelligence Consultant
Analytics & Data Science
Details
Program Manager
Customer Success
Details
Technical Marketing Engineer
Marketing
Details
Showing 8 Jobs

Cogito

Add to Favorites

Through behavioral science & AI, Cogito provides human aware technology to help professionals elevate their performance. 

Apply Now
Company Profile

Number of Employees

101 - 250 employees

Open Positions

8

Videos

Photos

Employee Testimonials

Joel Makhluf

Cogito is a game changer, blending artificial intelligence, machine learning and behavioral science to elevate the human ability to recognize non-verbal social cues and be more emotionally intelligent. I am impressed with all facets of Cogito and knew I was making the right decision to join their team.

Joel Makhluf   –   Director of Demand Generation
Martha Sager

I work for Cogito because serving behemoth companies whose goals are to be customer-centered by empowering agents with tools that provide for more positive outcomes, benefiting all involved, is work that I am privileged to do.  

Martha Sager   –   Business Development Manager
Derek Popek

I know Cogito is the place for me because it hits everything I look for in a company and in an opportunity. I want to be around brilliant, driven and nice people tackling big challenges and that is exactly what we’re doing at Cogito.

Derek Popek   –   Talent Manager

Copyright © 2015-2020 VentureFizz. All rights reserved.

  • About
  • Member Login
  • Contact
  • Terms of Service
  • Privacy Policy
  • Cities
      • Boston
      • New York
      • All
  • Companies
      • AdTech
      • Big Data & Analytics
      • Communications
      • Consumer
      • Development & Interactive Agencies
      • eCommerce & Marketplaces
      • EdTech
      • Energy & CleanTech
      • Enterprise Software / SaaS
      • FinTech & Payments
      • Gaming
      • Hardware & Robotics
      • Healthcare & Pharma
      • Infrastructure & Storage
      • IoT
      • Marketing & Sales Tech
      • Other
      • Security
      • Venture Capital
  • Jobs
      • Analytics & Data Science
      • Customer Success
      • Hardware Engineering
      • HR, Finance, & Operations
      • IT/Systems/Networking
      • Marketing
      • Other
      • Product Management
      • Sales & Business Development
      • Software Engineering/QA
      • UX & Design
  • Insights
    • CxO Briefing
    • Inside:
    • Black in Tech
    • Lead(H)er
    • Office Tours
    • The VentureFizz Podcast
    • Engineering Spotlight
    • Working in Tech
    • Career Path
    • Hottest Jobs in Tech
    • Talent on the Move
  • Videos
    • <p><a href="/videos">Videos</a></p>