Veson Nautical: Software Support Analyst
500 Boylston Street, Suite 400
Boston, MA 02116

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Overview

As a Veson Nautical Software Support Analyst you will provide technical support for the world’s leading developer of commercial maritime shipping software. You will have a deep understanding of our customer’s workflow and processes and will work independently and in collaboration as necessary to research and troubleshoot issues and implement appropriate solutions.

 

Veson Nautical is the leading provider of the software solutions that propel maritime shipping. For over 15 years, Veson Nautical has continuously raised the standards for innovation within the industry, in partnership with its portfolio of over 250 of the world’s leading buyers and sellers of marine freight. As an integral part of a dynamic industry that underpins 90% of the global economy, Veson offers unique opportunities for driven individuals to interact with and solve problems for some of the largest and most diverse companies in the world. 

 

Veson Nautical Offers:

  • Competitive compensation
  • Four weeks of vacation to start plus 11 holidays
  • Generous health, dental, life, and disability insurance
  • Flexible Spending Plan + $250 employer contribution
  • 401K + 4% employer match
  • Health club membership subsidy
  • Transportation benefit worth $90.00/month
  • Free Tuesday and Friday lunches
  • Friendly, informal work environment
  • Office in Boston’s Back Bay
  • Cold brew on tap
  • Popcorn machine
  • Summer Fridays
  • Your Birthday is PTO

 To Apply:

  • Cover Letter
  • Resume

Responsibilities

You will assist clients via phone, email, web sessions, and in person. You will manage and document daily reported issues in our bug tracking system. You will collaborate with consulting and project management resources to execute client engagements. In addition, you will be responsible for identifying and driving business development opportunities for existing customers. As an expert in our products and client profiles, you will drive internal and external communications and information sharing. You will put your excellent writing skills to work to document client profiles and knowledge base content.

Qualifications

  • 1-3 years software support experience 
  • Proven ability to proactively address customer concerns and exceed expectations
  • Demonstrated planning and organizing skills
  • Analytical thinking and attention to details
  • Passion for real-time problem solving and troubleshooting complex problems
  • Generally enjoys working with software and computers
  • Willingness to conduct ad-hoc or exploratory testing 
  • Solid computer skills and understanding of network and software technology (coding ability a plus)
  • Familiarity with a defect tracking tool a plus
  • Strong written and oral communication skills 
  • Maritime industry experience a plus
  • Desire to work in fast-paced, entrepreneurial setting 
  • Ability to rapidly adapt to changing systems and environments; proactive, positive approach to work
  • B.A. or B.S. – preferably in economics, finance, business, IT, or engineering
Full-time

Employee Testimonials

Sara
Technical Solutions Engineer

“Veson Nautical’s culture was a key factor in my decision to work here. As a software development intern, I was given a lot of responsibility and had great mentors to guide me as I learned. Closer to graduation, I knew I wanted to stay in software in a different role where I had the chance to interact with clients, analyze their issues, and help them out. I moved into a client support role at Veson Nautical – and I can honestly say it’s been great."

Per
Director of Marketing & Client Programs

"It's extremely satisfying to be a part of such an elite team – everyone at this company excels at what they do and is driven to continuously improve themselves. What we do every day has a direct effect on multi-billion dollar international corporations."

May
Regional Support Manager, APAC

"At Veson, we’re like a big family.  When at work, we work hard towards a common objective.  When at play, we have fun and we build relationships across the globe.  The trust and the support from management motivates me to excel in my role with the company."

Michael
Software Developer

"From day one I felt as though I was making real contributions to our products. I am able – and encouraged – to make my own design decisions, as well as to offer suggestions and opinions on the future path of development. Everyone in the company is very intelligent, hard-working, but still incredibly pleasant and fun to be around – I couldn't ask for a better work environment."