Cogito: Software Engineer, Telephony Services
100 Summer St.
Boston 02110

Employee Testimonials

Joel Makhluf
Martha Sager

Video

Cogito is seeking an experienced, technically proficient and skilled Software Engineer, Telephony Services with expertise in modern VoIP telecommunications.


The Cogito Telephony Team is responsible for designing, developing, and implementing software for telephone call capture from enterprise telephony systems. The team develops software for cloud-based and virtualized environments as well as on-premise appliances and virtual servers ensuring call centers of all sizes have secure, reliable, and low-latency integration with Cogito behavioral analytics on all their calls.


You are comfortable in a mix of languages and tech stacks within Java. You believe in automated testing and know how to simulate production environments to test for reliability and scale. You are a Linux guru and have deployed software on physical servers and virtualized instances in public and private clouds. You bring enthusiasm to your job and love tackling new and challenging problems. You are a collaborator who thrives on a focused, dedicated tech team.


As a Software Engineer, Telephony Services you will be a key member of the implementation team working with current and future Cogito clients to provide the best telephony integration experience. The ideal candidate has a mix of client-facing skills, implementation experience, production support management, and Enterprise level Network/Security/Cloud know-how.

Responsibilities:

  • Microservice design specification for capturing audio from third-party systems
  • RESTful and/or AMQP-based services for efficiently processing signaling and media
  • Reliable operation of audio call capture services in production
  • Develop, implement, and support Custom Engineering solutions for complex client engagements

Requirements:

  • 5-10 years of experience developing production-grade software
  • Bachelor or Master's degree in engineering, computer-science, or a related field
  • Advanced knowledge and expertise in Java including design patterns and mastery of standard libraries
  • Experience with the full software development cycle
  • Strong verbal and written communication skills
  • Passionate about building scalable software in a fast growing tech company
  • A strong desire to learn new technologies and apply them to advancing the software stack
  • Ability to develop software solutions to support customers and prospects
  • Experience with agile development methodologies
  • A self starter, willing to invest time and effort to learn new skills and techniques
  • Detail oriented and able to meet objectives in a rapidly changing environment


Benefits:


Your choice of comprehensive benefits for you and your familys health, dental, vision, disability, and life insurance

Monthly catered lunch and live product demos

401(k) retirement plan options

Ongoing professional development and cross-training

20 days vacation time and 11 company holidays (yes, Patriots Day is a holiday)

Company paid parental leave upon hire

Competitive pay, stock options, and annual bonus eligibility

Casual dress and fun office atmosphere

Pre-tax commuter benefits

Stocked groceries in the kitchen

Office location in the heart of Boston with convenience to the MBTA lines


Equal Opportunity Employer:


Cogito is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status or veteran status.


Authorization to Work:


Applicants for employment in the US must be authorized to work in the US.

Full-time

Why We Work Here

Joel Makhluf
Joel Makhluf
Director of Demand Generation

Cogito is a game changer, blending artificial intelligence, machine learning and behavioral science to elevate the human ability to recognize non-verbal social cues and be more emotionally intelligent. I am impressed with all facets of Cogito and knew I was making the right decision to join their team.

Martha Sager
Martha Sager
Business Development Manager

I work for Cogito because serving behemoth companies whose goals are to be customer-centered by empowering agents with tools that provide for more positive outcomes, benefiting all involved, is work that I am privileged to do.  

Derek Popek
Derek Popek
Talent Manager

I know Cogito is the place for me because it hits everything I look for in a company and in an opportunity. I want to be around brilliant, driven and nice people tackling big challenges and that is exactly what we’re doing at Cogito.