We deliver our customers peace of mind every day by helping them protect what they value most. Our passion for placing the customer at the center of everything we do is driving a transformational shift at Liberty Mutual. Operating as a tech startup within a Fortune 100 company, we are leading a digital disruption that will redefine how people experience insurance.
As a Boston based Software Engineer on the newly formed Marketing R&D squad, you will focus on evolving consumer interactions by building seamless omni-channel solutions. This squad will increase the choice, ease, and convenience that consumers have in their communication with Liberty representatives. A driving goal is to deliver SMS as a channel of choice allowing for consumer-initiated and Liberty-initiated two-way texting. Emergent deliverables may include adding chatbot-based cognitive response (NLP) and new communications channels (Apple Business Chat) to the mix.
You will build the software that enables these communication channels through consumer-initiated, representative-initiated, system triggered, and recurring scheduled campaigns.
Please note, this is a range posting. Candidates will be considered for the appropriate grade level based on years of experience and qualifications.
This role might be for you if you have:
Bachelor's degree in technical or business discipline or equivalent experience.
3+ years of professional experience.
Proficient in two or more programming languages and tools; knowledgeable in new and emerging technologies. Negotiation skills; oral and written communication skills.
General knowledge of the following: IT concepts, strategies and methodologies. IT architectures and technical standards. General knowledge of a business function(s) and business operations. Design and development tools. General knowledge of layered systems architectures. General understanding of shared software concepts. General knowledge of architectures and technical standards. General knowledge of agile software development concepts and processes
Must be proactive, demonstrate initiative and be a logical thinker.
Consultative skills, including the ability to understand and assist in applying customer requirements, including drawing out unforeseen implications and making recommendations for design, the ability to define design reasoning, understanding potential impacts of design requirements.
Understanding of backlog tracking, burndown metrics, and incremental delivery.
Collaboration, prioritization, and adaptability skills required.
Highly competitive applicants will have:
- Familiarity with event-based System of Engagement architectures and integration with with APIs exposing microservices (e.g., REST, SOAP)
- Experience working with Agile methodologies (Scrum, Lean Startup, XP) and cross-functional teams (Product Owners, Scrum Masters, Developers, Designers, Business Analysts)
- Ideally familiar with Design Thinking, Behavior and Test-Driven Development
- Strong leadership, communication and collaboration skills with track record of taking solution ownership
We value your hard work, integrity and commitment to positive change. In return for your service, its our privilege to offer you benefits and rewards that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits
Casual work environment in Boston's beautiful Back Bay offering free refreshments, relaxed atmosphere with unique spacious common area, games and other great perks.
- Hackathon Events
- Wellness Perks
- Collaborative workspaces
- Sit/stand desks
- Career development, programs and classes
- Diversity & Inclusion programs
- Philanthropic giving and volunteer opportunities
- Commuter Benefits
- Adoption Assistance
- College Savings Plan
- Education reimbursement
Learn more about Technology at Liberty Mutual
Liberty Mutual is an equal opportunity employer. We embrace an environment that is free from all discrimination in the workplace, in its business, or by its vendors. Liberty Mutual values diversity and the differences and similarities of our employees. We foster a diverse and inclusive work environment that leads to better ideas, stronger teams and more innovative products and services for our customers. Learn More:
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