ClearCompany: SMB Customer Success Manager
200 Clarendon Street, 49th Floor
Boston, MA 02116

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For more than a decade, ClearCompany has helped companies identify, hire and retain thousands of A Players from among millions of applicants. In short, we help our clients reach the next level of total talent management. How? With one organic, unified platform designed and built from the ground up for better hiring experiences, seamless onboarding, company-wide goal alignment and performance management, all driven by best practices.

The Role

As an SMB Customer Success Manager, you will act as a strategic partner for our clients, ensuring that they see value in the product and have the tools and knowledge necessary to achieve Talent Success within their organization.

Your typical day includes:

  • Meeting with clients to evangelize our Talent Success strategy, understand their challenges/strategic initiatives and ensure successful adoption of new features & products

  • Identifying and sharing the products/practices that will help your clients to close process gaps and improve metrics

  • Working with an Account Manager to uncover expansion opportunity within your book of business

  • Managing client renewals

  • Collaborating with other CSMs to solve for common client concerns

 This job might be for you if you:

  • Have 2-5 years of experience in relationship management; including retention strategies

  • Excellent communication skills, both written and verbal

  • Organized and process-oriented, but able to adapt to change

  • Thrive off of problem-solving and excel at crafting solutions, then seeing them through from start to finish

  • Have previous experience in SaaS

  • HR experience a plus

Upon coming on board, you can expect to:

First three months:

  • Gain an understanding of who we are, why we exist, and how you will impact our success

  • Learn everything you need to know about our platform

  • Understand Talent Success, best practices, and how our software helps to hire, onboard, engage, align and retain talent

  • Learn the ClearCompany processes and tools that help us achieve our goals

  • Receive client assignments and build rapport by helping them to achieve their goals

  • Start using your understanding of each client’s challenges to identify the additional products & features that will be most beneficial

Three to twelve months:

  • Have an in-depth understanding of your client's HR processes, challenges and initiatives so that you can successfully manage and grow your book of business

What you’ll be measured on:

  • Maintaining 96% Client Retention

  • Success in generating opportunity for AM partner

  • Exceeding personalized professional development goals

  • Additional contributions to the department & company

If this sounds exciting to you, we hope you'll get in touch, so we can continue to build a great company and product together!

ClearCompany is an equal opportunity employer. We support and encourage diversity.

Full-time