SmartSense: SmartSense Technical Analyst
186 Lincoln St,
Boston, MA 02111


Position Summary:

This position is responsible for first/second level desktop support to the organization.


Essential Functions and Duties:

Respond to help desk services requests

Create, assign and/or complete helpdesk work tickets

Install hardware and software applications

Administrate printer/copier/fax

Troubleshoot workstation/network issues using basic Windows, Apple, and networking tools

Participate in an on call rotation

Utilize multiple tools and application to accomplish daily tasks

Work as point person with vendors as related to break fix issues

Other duties & projects as assigned by Manager

Position Requirements:

2 year vocational degree or bachelors degree preferred and 2+ years in PC or Help Desk experience; or equivalent combination of education and experience

Ability to demonstrate strong customer service skills

Strong verbal, written and analytical skills with excellent follow through and attention to detail

A+ and/or other technical IT certifications are preferred

At least 2 years of workstation/network troubleshooting experience required

Must be familiar with current Windows Operating systems as well as common end user applications like Microsoft Office, Project, Adobe Acrobat, etc.

Familiarity with common networking protocols, remote access solutions, and wireless technologies

Experience creating/modifying users in Active Directory and Exchange

Desktop and Laptop Hardware & O/S Configuration Troubleshooting Experience required