Yesware: Site Reliability Engineer
75 Kneeland St
Boston, MA 02111

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Yesware helps our users spread the adoption of new ideas, person to person. We build innovative software that follows salespeople through their day, enhancing their productivity, helping them be more authentic, and delivering data-driven recommendations that help them win business. We are building out a Site Reliability function to enhance our talented development org.

As a Site Reliability Engineer at Yesware, you will increase our product value by ensuring an available and performant production system. Our ideal candidate possesses a self-starter mentality and enjoys autonomy. We want to hand over the reigns and have you lead us forward. As part of the team, you will collaborate with other engineers to establish and maintain best practices, respond to operational issues as they arise, and contribute to the monitoring and performance of our system overall. This role provides ample opportunity to apply previous experience, develop new skills, and be a part of a growing company.

Yesware has a feature-rich backend architecture and data platform, along with apps for Gmail, Outlook, and the web, which collectively serve over 100K users worldwide. We run a Javascript and Ruby on Rails stack hosted on the Heroku PaaS. Our systems are disconnected macro- and microservices communicating via REST APIs and asynchronous message queues. We use PostgreSQL, MongoDB, Redis, RabbitMQ, and Snowflake to store and communicate customer data at scale.

 
 
 

Responsibilities:

  • Challenge us to find more efficient ways to meet our customers’ expectations before they experience bottlenecks, increasing customer satisfaction and retention through improved performance
  • Support and scale our infrastructure for our large, cloud-hosted SaaS platform
  • Monitor our production system, take action when issues arise, and work to reduce error rates
  • Create and maintain monitoring dashboards and actionable alerts
  • Automate as much as possible
  • Manage and partner with critical vendors
 
Requirements:
 
  • Experience working with a large, high-scale web application (well-designed APIs, high volume data pipelines, efficient algorithms, etc.)
  • Experience in Ruby, Python, Java, or similar environments
  • Experience with software development in a Unix-based environment
  • Experience with APM tools, log management tools, and time-series metric systems, with a strong history of leveraging those to create a robust alert system for production issues
  • Excellent software development habits (object-oriented design, unit testing, integration testing, data structures, etc.)
  • Excellent oral and written communication skills
  • Emotional maturity and adaptability
 
Nice-to-Haves:
 
  • Familiarity with database technologies and concepts
  • Experience working with SQL and NoSQL databases at scale
  • Experience managing a deployment and runtime platform for a system handling many billions of monthly transactions
 
About the Company:
 
 
Yesware is a team of smart, ambitious, kind people working together to empower each other and our customers. We build, market, and sell a one-of-a-kind sales platform that helps salespeople sell smarter, right from their inbox.
 
You can find us on the top floor of our building, conveniently located in downtown Boston. We offer competitive compensation comprised of salary, equity and bonuses. We also offer a growing list of benefits: health, dental, 401(k), life insurance, unlimited vacation days, flexible spending account, as well as gym and public transportation reimbursement. Additional perks include weekly yoga and meditation classes, a fully stocked kitchen, free daily catered lunch, and a ride home with Lyft when you need it.
 
We are proud to be venture-backed by investors including the Foundry Group, Battery Ventures, and Google Ventures. Our customers range from young startups of all sizes, to some of the biggest names in business, like Yelp, Acquia, Groupon, Zendesk, and many more. We live out our core values every single day in a mission to serve our customers and to make Yesware the best place we’ve ever worked.
 
Yesware is committed to developing a culture that embraces diversity and fosters inclusivity. We do this because it makes us stronger as individuals, as a business and it is simply the right thing to do. We know that diversity comes in many forms, so we welcome employees from all walks of life to bring their differing experiences and perspectives to Yesware. Together, we can build an environment where every member of our team can bring their authentic self to work, be heard, and work toward achieving their professional potential.
 
Read more about us at www.yesware.com/company
Full-time

Employee Testimonials

Current Employee (Glassdoor review)
Software Engineer

"The perks are pretty unbeatable - good pay, healthcare, yoga class, nap room, massages, lunch - but the real reason to work at Yesware is the environment. The people are smart. You won't find yourself doing busywork or tasks that you don't think contribute to the company's overall goals or your professional development. You're working on a product that customers love, which feels great. This is the perfect place to work if you feel that you're most productive when you're happy to come to work every day."

Current Employee (Glassdoor review)
N/A

"There's a reason that Yesware was listed as one of Boston's Top Places to Work. Truly one of the most wonderful, open, empathetic teams I've ever come across personally or professionally. The work that Yesware does to create a culture that is constantly improving shows that they truly embody their values of being inclusive and empowering. Very supportive place for women and the LGBTQ community. Besides the incredible people, the perks are hard to beat as well -- nap room, snacks, beer on tap, monthly massages, meditation/yoga classes... the list goes on. Career-wise, Yesware has provided room for me to grow in ways I previously could not have imagined. Taking initiative is rewarded, and I've found that you can get involved with nearly any area of the company you're interested in (have seen people move across departments to pursue career interests many times)."

Current Employee (Glassdoor review)
Sales Representative

"First off, Yesware offers an amazing team to work with. The people they hire always fit to the company's core values - which is HUGE for me. Someone is always there to pick you up and help out when you need it. Also, the benefits and perks offered here help keep everyone happy to be at work/excited to do their part toward our company goals (which is VERY different from previous places I've worked). Lastly, the future of Yesware looks very bright. Specifically, because we offer a great product that I believe in, and everyone has the opportunity to earn their way to a promotion/excel along their personal growth path. I absolutely love it here. SO happy I found Yesware!"