Chewy: Site Reliability Engineer
343 Congress Street
Boston, MA 02110

Employee Testimonials

Video

Our Opportunity:

Chewy is looking to hire Site Reliability Engineers at our Dania Beach, FL or Boston, MA locations. Site Reliability Engineers are a cross between system and software engineers who are responsible for all operational aspects of Chewys ecommerce platform. The team is responsible for designing, building, monitoring, and maintaining the infrastructure of our internet-facing and internal services. We're looking for engineers who want to be a part of developing infrastructure software, maintaining it, and scaling Chewys technology stack. Come help us build a bigger and better Chewy as a Site Reliability Engineer. You will be part of a small family within Chewy that has a huge impact on our incredible growth.

Ideal candidates will possess the ability to discuss complex technical concepts with a diverse audience across all areas of the organization. They will remain calm under pressure and always strive to add structure to high-pressure, fast paced tasks or projects.

What you'll do:

  • Focus on service stability and reliability by working with application owners to set SLOs, "Error Budget" and backup and DR strategies
  • Define application monitoring and alerting strategy
  • Perform capacity planning and production readiness assessment
  • Embed with product teams during the design and requirements phase of new product development through to initial production launch
  • Identify requirements for other operational teams (release engineering, automation, etc.) during application development phase
  • Be a technology and Devops evangelist for the rest of the company
  • Participate in on-call rotation for level 3 support escalations

What you'll need:

  • At least 5 years of experience working in an SRE role or similar.
  • Hands on experience with orchestration and system configuration tools such as Ansible, Puppet, Chef, Terraform, etc.
  • Expert in building and maintaining highly available applications including redundancy, fail over, scalability, monitoring and performance.
  • Strong experience with virtualization, monitoring and automation.
  • Software development experience (both scripting and programming languages).
  • Experience working with open source community (troubleshooting, patch submission, etc.).
  • Demonstrated 5+ years of Linux System Administration.
  • Experience with CI tools such as Bamboo, Jenkins, Hudson.
  • Ability to organize, troubleshoot and continuously learn.
  • Previous experience working within controls such as SOX, PCI, etc.
  • This position requires travel.
Full-time

Employee Testimonials

Bill Poitras
Software Engineer

It’s amazing working with such a diverse group of talented people at Chewy! I really love the culture of fun, collaboration, hard work, and innovation that I’ve seen throughout the company. I especially am impressed the lengths our company strives to wow our customers. I’ve witnessed first-hand how our customer service representatives not only encourage the passion of pet parents, but share their own. I’m grateful for the opportunity to learn so much new technology and the world of e-commerce.

Becca Litwack
Affiliate Marketing Manager

The environment at Chewy is energizing and there is a strong sense of purpose. Our focused attention to the customer leads to great enthusiasm for the work we get to do. There is real comradery on the teams as well – our team frequently lunches together which lends to a friendly work environment, collaboration, and innovation. Having dogs in the office doesn’t hurt either!

Shantesh Kanekar
Director of Software Engineering

The company known for best in class Customer Service knows how to keep its internal customers (our team members) happy, too. There is a positive energy and vibe the moment you set foot in the office. The workforce at Chewy is a vibrant mix of diversity in all aspects but one thing that is common is the shared belief of being the best in class at whatever job function one is in.

Chris Foley
Senior Software Development Manager

Working at Chewy is fast-paced, challenging, and very fulfilling. Each person here has the opportunity to have a profound effect on how we wow both our internal and external customers. We place a very high value on customer service here at Chewy and regardless of what you are working on, the customer satisfaction is always going to be #1. By everyone working towards the same common goal, teamwork organically happens in everything we do.