: Shipping Product Manager
275 Wyman St
Waltham, MA 02451

Employee Testimonials

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Who We Are:

Its an exciting time to join the Vistaprint organization as part of the Delivery Experience (DEX) team! At Vistaprint, the DEX team is the engine that is drives innovation and operational excellence in the end-to-end Delivery Experience for our customers, including setting shipping speeds, prices and offers, site messaging, seamless checkout experience, post-order support, inner and outer packaging designs and overall delivery performance.

What you will do:

  • Own the Shipping P&L; lead pricing, offer and cost optimization initiatives to generate growth for the Business, while protecting delivery performance and operations
  • Drive innovation in New Delivery Products to better serve customer needs (e.g. pickup/collection points, membership programs)
  • Be responsible for the Shipping Roadmap, define and lead its execution with different team members and partners. This may include enablement of faster shipping speeds (e.g. Next Day), designing an easy and transparent shopping, checkout and post-order customer experience.
  • Guardian of the Delivery Promise to customers. Youll be at the center of setting the expectation of when customers will receive their order.
  • Go-to person for Shipping. The key point of contact for Shipping related projects, being able to recommend and implement improvements to Lines of Businesses (LOBs) and Marketing Teams.
  • Rally the organization behind your goals. Partner with many cross-functional counterparts to deliver on your ambitious plans, including Marketing managers, Product GMs, and partners in Manufacturing, Customer & Competitor Insights, Pricing and Technology.

You'll be measured on how well you:

  • Deliver business results. Youll need to show that you can both think strategically and execute with agility. Important metrics include On-Time to Customer, Shipping profitability and Quality and Customer satisfaction.
  • Build positive relationships. Demonstrate you can work well and develop trusting relationships with a different set of partners.
  • Grow your competency. We are looking for people who can grow with the organization. Well want you to prove you can handle more responsibility and complexity.

Your Qualifications:

  • Has a Customer-centric approach
  • Has curiosity for technology, data-enabled decision making and fulfillment platform strategy
  • Has a test & learn attitude but is accountable for the results
  • Is autonomous
  • Builds trust throughout the organization
  • You have good verbal/written communication skills
  • Bachelors degree is required, preferably in technology or engineering

Why Youll Love Working Here:

At Vistaprint, we put great importance into the wellbeing of our employees, which is why we offer perks that ensure a phenomenal work/life balance. Perks include flexible schedules, work from home capabilities, and very generous time off, including our unique sabbatical-like program, Vistabreak, to name a few! When the office reopens (post COVID regulations), the Waltham office will continue to offer a modern and collaborative environment with a free on-site gym, fully stocked kitchens, and cold brew on tap.

About Us:

As an e-commerce powerhouse, Vistaprint is a dynamic organization that maintains an exciting, entrepreneurial culture. With founder Robert Keanes return as CEO, weve renewed our focus on empowering and helping small businesses. To do this, we create customer value (and delight) through accessible, cutting-edge technology. We thrive on providing opportunities for exploration, collaboration, innovation and growth for both our customers and our team.

Equal Opportunity Employer:

Vistaprint, a Cimpress company, is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status or any other basis protected by human rights laws or regulations. This list is not exhaustive and, in fact, in many cases, we strive to do more than the law requires.

Full-time

Employee Testimonials

Adam Lawless
North American Public Relations Lead

I’ve worked in a variety of environments throughout my career and I’ve always been told that having work-life balance was a priority. Not until coming to Vistaprint have I seen this ideology followed through on and put into practice so effectively and passionately with ample paid time off and work-from-home opportunities. I see Vistaprint as an extended family, but we never forget that each team member has a life and family outside that needs as much attention and care. I look forward to coming to work each and every morning. But more importantly, I know that when I’m needed at home, I’m able to put my full attention where it’s needed.”

Andrew Holmes
Sr. Analyst

Vistaprint has a culture that allows me to feel psychologically safe to communicate honestly, I am enabled to share and receive feedback early and often. With regular touch bases with my manager, I can control my development, finding opportunities to take on projects that challenge me to work on areas of improvement or/and showcasing my strengths.

Sebastian Klapdor
Chief Data Officer

What stands out to me the most about Vistaprint is the culture of entrepreneurship, collaboration and putting the customer first. It feels like a $1.5bn startup with quick decision making, a fail-fast approach and agile teams that can pivot when something doesn’t work out. 

Veronica McCarthy
VP, Technology

Vistaprint is going through a transformation, and we are using technology in new and unique ways to deliver jaw-dropping value for our customers. The work of the technology team is the engine that is driving Vistaprint’s success now and into the future as we build and maintain flexible, scalable cloud-based microservices architecture using APIs. Our tribe and squad structure gives the technology teams autonomy to determine their own roadmaps and how they will achieve their goals using innovative strategies.  We work backwards from customer outcomes and experiences to drive our roadmaps. We are a community of builders creating the next generation of ecommerce in mass customization a reality.