Toast: Shipping Manager
401 Park Drive
Boston, MA 02215

Employee Testimonials

Maura Grimes Toast
Edmund Korley Toast
Kendal Austin Toast

Office Tour Photos


Toast Overview:

We are a rapidly growing company thats revolutionizing the way the restaurant industry does business by pairing technology with an unrivaled commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, guest-facing technology, and award-winning customer support. As a Toaster, you will be challenged to take on meaningful projects that will help shape the future of the company. Join us as we empower the restaurant community to delight guests, do what they love, and thrive.

Job Overview:

The Shipping Manager will work directly with Team Leads & Ops Reps in ensuring that all outbound orders are pulled and fulfilled accordingly against commitment dates. They will work directly with Customer Success teams to mitigate any shipping and fulfillment issues. The Shipping Manager is responsible for ensuring that resources are allocated efficiently while striving to complete shipment deadlines without any compromise on quality in a fast paced, volume driven, ecommerce fulfillment environment.

What you will do:

  • Liaise between all of the external stakeholders to coordinate shipping schedules and assign resources efficiently
  • Develop, monitor, improve & present Shipping KPI reports
  • Work directly with Customer Success to mitigate any potential issues with regards to product availability and potential impact to roll out schedules
  • Oversee incoming and outgoing shipping activities to ensure accuracy, completeness, and condition of shipments
  • Direct the flow of packages from receiving to preparation/picking to shipment
  • Control budget of the shipping departments
  • Collaborate across leadership to optimize processes
  • Resolve issues regarding shipped orders
  • Proactively identify opportunities for process improvement and cost reduction
  • Provide direct and ongoing leadership for a growing organization while assisting individual contributors in building, configuring, testing, and shipping Toast hardware
  • Working with domestic and international shipments, including knowledge of primary international carriers and their processes (FedEx, UPS, USPS, etc.)
  • Advanced leadership and communication skills, including coaching, team building, conflict resolution, and management

Do you have the right ingredients?

  • Bachelors Degree required
  • General management experience preferred
  • Five years of applicable work experience required
  • Strong knowledge of hazardous materials shipping regulations and procedures
  • Knowledge of international shipping regulations and documentation including ITAR/EAR, AES/EEI, and commercial invoices required
  • Experience with ERP systems required, experience with SAP ECC highly desirable
  • Excellent time management and multitasking skills required
  • Demonstrated capabilities in presenting ideas written and orally within a cross-functional environment required

Employee Testimonials

Maura Grimes Toast
Maura Grimes
Field Service Coordinator

"Ahh toast is awesome! The people, the culture, the bouncy balls, the crazy customers, the killer POS system, and the incredible talent floating through the air. "

Edmund Korley Toast
Edmund Korley
Software Engineer

"I've been participating in the Toast2Toast mentoring project. As a relatively new engineer at Toast, getting the opportunity to discuss technical (and other) topics with a mentor has been really valuable."

Kendal Austin Toast
Kendal Austin
Sr. Marketing Manager

"I have a degree in Marketing Communications and have worked in B2B technology my entire career. My background ranges from social media to paid programs to product marketing. I heard about Toast from a mentor and was connected with the co-founder on LinkedIn. As the second Marketing hire at Toast, I've had the opportunity to be a generalist as well as a specialist, moving where I was needed as the team grew."

Archie Grace Toast
Archie Grace
Engineering Manager

"I looked at a lot of start-ups during my last job search and Toast was by far the most exciting. It was instantly obvious to me how the product is useful to people and why someone might want to buy it. The proof of that has been in the way we have grown and the excitement we have already generated. However, what really excites me about the company is that I feel like we are just scratching the surface in terms of what we can accomplish. There are SO many untapped opportunities around our product and as we continue to grow, I am excited about being able to explore them more.​"